Account Manager

Job Title: Account Manager

About NxaTel:

NxaTel Pty Ltd is revolutionizing the telecommunications industry with our innovative communication tool that disrupts the stagnant $50 billion UCaaS (Unified Communications as a Service) market. Our platform offers easy integrability and advanced features allowing startups and small to medium businesses (SMBs) across South Africa and Africa to effortlessly purchase or port instant local numbers from over 10 countries.

At NxaTel we empower SMBs to grow boldly by transforming the way they communicate and connect with their customers partners and teams.

Job Overview:

We are seeking a resultsdriven and customerfocused Account Manager to join our dynamic team at NxaTel. As an Account Manager you will play a pivotal role in fostering strong relationships with our key clients. You will serve as their trusted advisor understanding their unique business communication needs and ensuring they leverage our cuttingedge solutions to drive growth and success.

Key Responsibilities:

• Develop and maintain longterm relationships with assigned client accounts to achieve high levels of customer satisfaction and retention.
  
• Serve as the primary point of contact for clients understanding their business goals and challenges.
  
• Collaborate crossfunctionally with Sales Customer Support and Product teams to ensure seamless delivery of services and solutions.
  
• Proactively identify opportunities for upselling or crossselling additional products and services that align with clients needs and objectives.
  
• Prepare and deliver compelling presentations proposals and contract negotiations.
  
• Monitor and analyze client usage patterns and metrics to provide insights and recommendations for optimizing their experience.
  
• Address client inquiries and resolve issues promptly and effectively ensuring a positive client experience throughout the lifecycle.
  

Requirements

Skills and Qualifications:

Proven experience as an Account Manager Sales Executive or similar role in the telecommunications or technology industry with a track record of exceeding sales targets and client retention goals.

Strong understanding of UCaaS solutions and the ability to articulate technical concepts to nontechnical audiences.

Excellent communication negotiation and presentation skills.

Ability to thrive in a fastpaced entrepreneurial environment with a high degree of autonomy and accountability.

Bachelors degree in Business Administration Sales Marketing or a related field preferred.

Experience with CRM software (e.g. Salesforce) and proficiency in Microsoft Office Suite.

Why Join Us:

Joining NxaTel means being at the forefront of disrupting the future of business communication. You will have the opportunity to work with innovative technology solutions that empower SMBs to compete and thrive in a digitalfirst world. We offer competitive compensation packages ongoing training and development opportunities and a collaborative work environment where your ideas and contributions are valued.

How to Apply:

If you are passionate about driving customer success and shaping the future of telecommunications we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and interest in the Account Manager position at NxaTel to email .

Grow boldly with NxaTel and help us redefine business communication for SMBs across Africa and the world!