Public Benefits Specialist 1-3 In-Training PBS3 - Federal Way
Public Benefits Specialist 1-3 In-Training PBS3 - Federal Way
Posted on :
10-04-2025
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1 Vacancy
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Monthly Salary
$ 4093 - 5783
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
Description
- Our vision is to ensure that Washington states children and youth grow up safe and healthythriving physically emotionally and academically nurtured by family and community.
Job Title: Public Benefits Specialist 13 InTraining (PBS3
Location: Federal Way WA. This position is currently teleworking but there is a possibility of returning to the Federal Way office. Therefore the selected candidate must be willing and able to commute to 616 S. 348th St. Federal Way WA 98003.
Closes: Friday April 18th 2025
Salary:Public Benefits Specialist 1 (PBS1: $4093 $4740 monthly; Public Benefits Specialist 2 (PBS2: $4299 $5370 monthly; Public Benefits Specialist 3 (PBS3: $4299 $5783 monthly
Do you want to help families and communities safely care for their children The Federal Way Early Learning Child Care Subsidy Call Center is looking for a customer serviceoriented candidate to join our team and provide direct customer service in a call center environment for Child Care Subsidy customers. If you have a passion for helping others and want to see families flourish we encourage you to apply.
Click here to learn more aboutDCYF.
The Opportunity:
The Public Benefits Specialist conducts interviews reviews information and makes eligibility determinations for services and child care assistance. As the incumbent of this position you will use your extensive and specialized financial knowledge as well as your ability to interpret public laws and policies and make independent decisions. In this role you will have the opportunity to demonstrate your excellent communication skills both oral and written to provide customer service delivery and support children receiving early education.
Some of what you will do:- Conduct intensive interviews with customers to determine eligibility or continued eligibility for services when notifying the program of changes of circumstances for Child Care benefits.
- Process Child Care applications received from the Washington Connection online applications in the Document Management System (DMS) and through interactive interviews.
- Analyze collected oral and written information to determine accurate benefits and continued program eligibility.
- Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility.
- Refer clients to both mandatory and optional services including to other agencies as required.
- Take actions necessary to ensure that limited English proficient clients receive properly translated forms and translation services from state certified contracted translators and interpreters.
- Authorize Working Connections Child Care Subsidy payment to approved Licensed facilities and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS).
- Compute and initiate overpayments and client notifications when necessary.
- Issue reimbursements and benefits when appropriate to correct under issuances.
- Assist Child Care Providers with subsidy payment information and other requirements to receive subsidy.
Required qualifications:
We are considering candidates at the Public Benefits Specialist 1 through 3 levels. Candidates if hired at the 1 and 2 levels have a training plan to advance to Public Benefits Specialist 3. Experience is the only difference between qualifications for levels and is evaluated by the hiring manager.
Public Benefits Specialist 1 (PBS1:
One year of experience conducting financial eligibility determination for public assistance to include financial medical and food benefit programs.
OR
A Bachelors degree ANDexperience examining/processing medical insurance or rehabilitation claims unemployment insurance claims or in a customer service job where the major duties involve public contact or a job providing staff support in financial eligibility determination will substitute year for year for education.
Public Benefits Specialist 2 (PBS2:
Six months of experience as a Public Benefits Specialist 1 and satisfactory completion of the agencys Public Benefits Specialist Training Program.
OR
One year of experience conducting financial eligibility determination for public assistance to include financial medical and food benefit programs and completing the agencys Public Benefits Specialist Training Program.
Public Benefits Specialist 3 (PBS3:
Nine months of experience as a Public Benefits Specialist 2.
OR
Fifteen months of experience as a Public Benefits Specialist 1 and satisfactory completion of the agencys Public Benefits Specialist Training Program.
OR
Eighteen months experience determining eligibility for financial medical food longterm services and support programs childcare and equal access benefits.
In addition to those required qualifications our ideal applicant will also have some or all of the following:- Demonstrated experience working in a highvolume customer service environment.
- One year of experience working in a call center environment.
- Prior experience determining eligibility for public programs.
How do I apply
Complete your applicant profile with your full work history and highest education details and complete the supplemental questions as accurately as possible. Unofficial transcripts are acceptable for application submission however official transcripts will be required at the time of hire. Incomplete applications may be screened out of the recruitment process.
Attach the following:- Current resume detailing experience and education.
Supplemental Information:
The Department of Children Youth and Families (DCYF) is committed to Washingtons children and youth growing up safe healthy and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting we encourage you to apply anyway.
The Department of Children Youth and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age sex marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained service animal by a person with a disability.
This position is in a bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information:https://wfse/.
This recruitment may be used to fill multiple vacancies.
Benefits eligibility for this position may be different than whats listed in the benefits tab of this recruitment announcement for more information on employee benefits eligibility visitPublic Employee Benefits Board (PEBB).
If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process contact Veronica Jones (Talent Acquisition Specialist) at . If youre experiencing technical difficulties creating accessing or completing your application call NEOGOV tollfree ator email.
Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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