Customer Service Representative Job
Customer Service Representative Job
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Salary Not Disclosed
1 Vacancy
Job Description
Eastmans current hiring policy requires new hires be fully vaccinated before reporting to work in this role unless granted an exception and for certain legal requirements.
Founded in 1920 Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The companys innovationdriven growth model takes advantage of worldclass technology platforms deep customer engagement and differentiated application development to grow its leading positions in attractive end markets such as transportation building and construction and consumables. As a globally inclusive and diverse company Eastman employs approximately 14000 people around the world and serves customers in more than 100 countries. The company had 2021 revenues of approximately $10.5 billion and is headquartered in Kingsport Tennessee USA. For more information visitwww.eastman.
Responsibilities
The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales service and distribution support to our customers. The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and crossfunctional partners. The CSR works in partnership with the field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain business and manufacturing.
Job duties include:
- Manage customer purchase orders including order entry to invoicing customer requests inquiries complaints and entering forecasts;
- Analysis of inventory and customer demand;
- Partner with Sales in support of customer needs;
- Manage customer records and report customer information:
- Build relationships with customers and internal partners;
- Foster teamwork;
- Backup colleagues as needed;
- Travel on an infrequent basis in support of sales effort.
Qualifications
- Bachelors Degree in a related field is required (business supply chain international business sales marketing etc..
- Excellent communication skills both oral and written required.
- Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience desired.
- Candidate must have ability to quickly grasp complex processes and systems.
- Strong prioritization planning and analytical skills required.
- Must work well under pressure and with time demands.
- Must be selfmotivated extremely organized able to multitask in a dynamic business environment and have the ability to work well with others.
- Individual must have the ability to contribute independently and within a team environment.
- Relevant previous customer service sales supply chain or manufacturing experience is valued but not required.
- Relevant product knowledge is valued but not required.
- Coursework completed in chemistry engineering mathematics information technology operations management supply chain management advanced degree and APICS certification will be considered a plus.
Eastman Chemical Company is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristics protected by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace where everyone can contribute to their fullest potential each day.
Required Experience:
Unclear Seniority
Employment Type
Full Time
