Manager Of Donor Data And Analytics

ABOUT US:

The Schwartz Center for Compassionate Healthcare is a national nonprofit leading the movement to bring compassion to every patientcaregiver interaction. Research shows that when caregivers are compassionate patients do better and are more satisfied. Caregivers find greater meaning in their work experiencing less stress and burnout. Together were champions for compassions rightful place in our healthcare system.

More than 375 healthcare organizations in the U.S. and Canada are Schwartz Center members in addition to 100 sites in the U.K. that conduct our Schwartz Center Rounds program. Together we are helping more than 175000 healthcare professionals provide compassionate care to millions of patients.

ABOUT YOU:

You love database work technology and analytics. You have experience moving projects forward rather than just responding to crises. You see opportunities for improving how we reach donors and securing donations. You understand how to make those improvements happen. You understand principles and strategies in philanthropy and nonprofit accounting. Youre resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team.Youre a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK:
The Manager of Donor Data and Analytics has the primary function of managing donor information systems for the Schwartz Center for Compassionate Healthcare. S/he is responsible for providing leadership and direction to support direct mail online event and other fundraising strategies; recommending implementing and managing the support of our database applications and infrastructure; establishing and develop department processes and procedures; tracking and reporting performance measures; and managing the daytoday operation and usage of the Raisers Edge (RE) database for both fundraising and organizationwide initiatives. The Manager of Donor Data and Analytics supervises the Development Data Coordinator and reports to the Director of Corporate Partnerships.

Donor Relations and Analytics

Create and execute a technical vision encompassing ways in which data can support the overall fundraising strategy.

Partners with the frontline fundraising and development communications staff to leverage data to meet overall fundraising goals.

Analyzes and segments data to foster effective donor relations and targeted donor communications and to contribute to overall strategy for annual giving campaigns.

Segments lists coordinates logistics and tracks results and metrics including retention and acquisition rates.

Identifies new segments of the donor database and recommends and manages testing

Mine our donor and prospect lists for new opportunities. Coordinates the creation of summary and analytical reports to monitor fundraising activity; advises and supports development staff in creating and using reports.

Coordinates the creation of summary and analytical reports to monitor fundraising activity; advises and supports development staff in creating and using reports.

Data Systems

Ensures the RE database and operations support fundraising strategies translating fundraising goals and strategies into operations

Ensures the highest possible integrity and accuracy of donor and fundraising data. Creates standardizes and documents RE usage policies and procedures to ensure data integrity ease of use and accuracy of extracted data. Identifies and designs solutions to data integrity issues.

Responsible for communicating and enforcing RE usage policies/ standards to all users and providing additional training and mentoring for team members as needed.

Works with the PHS Development Applications team to prepare our data and users for conversion to a new systemwide CRM.

Manages the production of standard and custom reports determining with the team which reports are needed regularly (monthly weekly etc. and setting them up to allow selfservice reporting

When needed builds custom reports for special projects

Builds queries and exports for complex mailing lists such as newsletters direct mail appeals and event invitations

Optimizes the use of the databases across the organization by staying current on upcoming enhancements to functionality and guiding staff in the appropriate use of the existing functionality.

Extracts data to generate accurate mailing and email lists donor recognition lists etc. for both development and the Schwartz Center as a whole.

Imports proposals contact lists and other data and adds and updates data globally.

Leads a crossdepartmental data committee along with the Data Coordinator Program Manager and Program Coordinator to coordinate the flow of information between the Schwartz Centers membership and development databases standardization of data entry and data exports to meet the needs of the Center.

In partnership with the Data Coordinator develops a system and schedule for quality control checks.

Evaluates and improves gift input procedures; checks accuracy and completeness of gift batch data. Serves as backup for gift processing staff during highvolume periods.

Works with Data Coordinator to create and update campaigns funds and appeals

Evaluates and improves event registration systems for the Annual Dinner and other fundraising events.

Manages the NetCommunity (BBNC) system to maximize online giving capabilities and event registrations.

Coordinates with the finance team on PCI compliance monthly and yearly financial reconciliation and other systemslevel issues between finance and development.

Serves as the primary liaison to the Partners Development Applications Team and participates in several Partnerswide councils.

Administration

Manages the Development Data Coordinator. Sets goals and objectives monitors workflow provides coaching and supports and evaluates performance.

Troubleshoots and resolves issues as they arise on behalf of the department.

Other projects as assigned

WERE A GOOD FIT IF YOU HAVE:

A Bachelors degree and a minimum of 35 years experience working with Raisers Edge or other fundraising database software.

Experience working with a CRM platform.

Excellent computer skills including extensive knowledge of MS Word Outlook Excel PowerPoint and the Internet.

Ability to think critically and creatively.

Flexibility to handle multiple tasks at once.

Really good skills to manage up and across.

A customerservice approach to serving colleagues and good communication skills

Strong organizational skills detailoriented and efficient.

Comfortable working within the guidelines of a larger institution.

Strong commitment to quality work customer service and high productivity.

High degree of initiative and independent judgment.

Sensitivity good judgment relationshipbuilding skills and overall standards of excellence in communicating with donors in person by phone and through written correspondence.

Ability to work under pressure.

Desire to be a part of an organization that is creating a better healthcare world.

For a deeper look at our vision and team read more here.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills perspectives and ideas we choose to lead. Applications fromprotected veterans and individuals with disabilities are strongly encouraged.

Bachelors degree required

3 years experience working with Raisers Edge or similar fundraising database

Experience working with a CRM platform