Digital Content Designer
Digital Content Designer
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1 Vacancy
Job Description
At Klipboardweve introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Klipboard provides specialist software services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions Klipboard has a wide range of clients includes wholesalers distributors merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK Ireland The Netherlands South Africa Kenya and North America. Our mission is simple: to design and deliver high performance integrated ERP solutions that enable our distributive trade customers to source effectively stock efficiently sell profitably and service competitively
Happy Customers lead to retention of their business as well as turning them into advocates for the company which attracts new business opportunities. The Customer Success Team have the goals of acting as the advocate for the customer within the company and to develop a holistic view of all technical aspects of every customer. Customers Success will manage all issues affecting customer sentiment and work on plans to increase this. Influencing the Delivery teams in order to optimise the processes of the teams is key to this.
The Digital Content Designer will be responsible for producing and publishing various types of digital content. You will be expected to collaborate with the Marketing team to ensure the Support content strategies align with the companies. You will be responsible for creating engaging and informative content including blog posts social media posts Videos as well as working with the knowledge Management team to ensure knowledge articles are consistent and of a high quality. They will also be responsible for administrating the customer discussion forums
Key Responsibilities:
Duties include:
- Research relevant topics for content production
- Create and publish engaging content for various digital platforms including social media blogs and websites
- Work closely with the marketing team to fulfil the content strategy
- Research and stay up to date on industry trends and best practices to ensure content is relevant and effective
- Produce highquality multimedia content including images videos and infographics
- Manage and maintain content calendars to ensure timely delivery of content
- Monitor and analyze the performance of content and adjust strategies as needed
- Collaborate with other departments such as design and product development to ensure content is aligned with brand standards and product offerings
- Stay up to date with digital media technologies and trends and incorporate them into content strategies and tactics
- Plan produce and create of a programme of digital content to be used across all our digital channels increasing engagement with our audiences and stakeholders.
- Create awareness and interest within our audiences and stakeholder groups driving traffic to engage with digital content.
- Proofread as required.
- Train and share knowledge with internal teams wherever possible to empower them to manage their own areas with adhoc support.
- Set the standards for the Knowledge Management function creating templates for knowledge articles
- Produce Content for our Customer Discussion Forums
- Take ownership of the Discussion Forums performing the administration and moderation of the platform
Skills Knowledge and Experience:
- Proven work experience as a Digital Content Creator or similar role
- Excellent writing and editing skills in English
- Familiarity with social media platforms and their respective audiences
- Ability to work independently and manage multiple projects simultaneously
- Strong attention to detail and ability to meet tight deadlines
- Educated to degree level ideally in marketing or communications or significant experience of working in a digital marketing role.
- Understanding of visual design principles and best practices
- Ability to analyze data and make datadriven decisions
- Excellent communication and collaboration skills
- Passion for creating engaging and innovative digital content
- Excellent attention to detail
- Experience utilising Servicenow for knowledge management
- Experience managing/moderating a community discussion forum
- Ability to adapt to changes in business needs and work in a fastpaced environment
- Ability to be effective and maintain strong internal and external relationships working in a global virtual setting
- Strong team player but still a selfstarter.
- Thrives in a multitasking environment and can adjust priorities onthefly.
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution automotive retail rental transport management manufacturing and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard weve introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Equal Opportunities
As a global company we value and respect the diversity of our workforce aiming to empower everyone to embrace each others differences. We are committed to creating an inclusive workplace where diversity equity and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However we recognise that skills and experience come in many forms and we encourage you to apply even if you dont meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CVs from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. If you wish to be considered for our PSL then please emailhowever please note we receive a high volume of requests and we are unable to accept them all
#LIHybrid
Employment Type
Full-Time
