Head of Customer Onboarding

At Amenitiz were on a mission to simplify hospitality management whether its in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 14000 hoteliers worldwide were more than just another SaaS scaleupwere revolutionizing one of the worlds oldest industries. With over $50 million raised from toptier VCs who back disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest startups.

Our team nearly 320 strong based in beautiful Barcelona. At Amenitiz we cultivate a culture of positivity and personal growth. Our team members are enthusiastic thrive on ownership and excel in collaboration. Every day we lead by example prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

About the role

As theHead of Onboardingat Amenitiz youll play a pivotal role in scaling and optimizing our onboarding processes as we continue to grow. This position is crucial for ensuring that our onboarding approach is seamless consistent and deeply integrated with our customer satisfaction and retention strategies. Youll work closely with senior leaders to align our onboarding initiatives with the companys broader goals.

If youre strategic datadriven and passionate about enhancing the customer experience youll thrive in this role. Your success will be measured by your ability to build a scalable onboarding organization ensure a consistent customer experience and continuously upskill the team to meet the growing demands of our customers.

Your missions

• Take ownership of the customer onboarding process ensuring it is a top priority in our company strategy. Work closely with the Clevel team to align onboarding efforts with broader business goals and contribute to customer success.
• Transform onboarding from a mere phase into a core value at Amenitiz. Ensure every interaction during onboarding sets the foundation for longterm customer satisfaction and loyalty.
• Utilize data to monitor key onboarding metrics such as churn at onboarding client satisfaction and onboarding efficiency. Leverage these insights to continuously enhance the onboarding process.
• Work with various teams across the companyProduct Marketing Sales and Customer Careto ensure our onboarding strategies are wellintegrated and aligned with the overall customer journey.
• Advocate for the customer during the onboarding phase ensuring their feedback directly influences our onboarding strategies and business decisions.

Your profile

• 2 years of relevant experience in a similar role leading customer success teams with a track record of high NPS scores.
• Demonstrated ability to scale customer processes in fastpaced highgrowth settings.
• Experience in building and managing highperforming teams fostering a collaborative and positive culture.
• Ability to align strategies with broader company objectives with a focus on detailoriented implementation.
• CustomerCentric mindset with experience in developing onboarding strategies that drive customer satisfaction and retention with measurable outcomes.
• Proven track record in developing and training teams promoting internal talent.
• Ability to embody and enforce company culture and values influencing team behaviors and work practices.
• Excellent communication skills in English with additional language skills being a plus.

Our Benefits:

• Extensive medical and wellness coverage to ensure youre feeling great physically and mentally.
• We provide Stock Options that ensure you have ownership in our success.
• Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits Tuesday breakfasts Thursday afteroffice and everyday sunshine and views at the rooftop.
• We do monthly teambuilding activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil to poetry cooking or magic workshops.
• Forget about waiting till the end of the month to get paid. Access your salary any day you want!
• Flexible remuneration: enjoy saving on restaurants kindergarten transport and training.
• Exponential growth opportunities within an energetic fastgrowing and international environment 35 nationalities).
• Eager to be inspired and learn We will buy ANY book you want while also having a deep library with amazing knowledge to trigger your growth.

If youre a strategic thinker with a passion for driving growth and innovation we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!