Senior Software Engineer Customer Care
Senior Software Engineer Customer Care
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WHY SAFETY
At Roblox we strive to connect a billion people with optimism and civility and the Safety organizations mission is to become the leader in civil immersive online communities. We systematically and proactively detect remove and prevent problematic content and behavior and we make Roblox accounts secure and free from compromise. We also keep the platform compliant for changing regulations and growth markets. We cover a broad area of the tech spectrum including machine learning experimentation automation highly scalable distributed backend systems detection workflows and AIpowered text filters. Aligned and partnering with product teams we use this toolbelt to discover new opportunities influence and shape the product roadmap and prioritization build safety products and measure the impact on our community of users and developers. In doing so we keep Roblox safe civil and inclusive and we foster positive relationships between people around the world.
WHY Customer Care Team
We are seeking a Senior Software Engineer to join our Customer Care team within the Trust & Safety organization. In this role you will help enhance Robloxs user experience by developing AIpowered customer support solutions ensuring the secure and compliant handling of user PII and collaborating with customer support agents and the Roblox development community to build innovative technical solutions to complex challenges.
You Will:
- Design and build innovative customer facing and internal applications including a stateoftheart LLMbacked chatbot to enhance user experiences and resolve customer issues efficiently.
- Architect and implement distributed services to ensure compliance with Personal Identifiable Information (PII) regulations and safeguard sensitive data.
- Develop robust scalable data pipelines that ensure seamless data flow across distributed systems enabling the processing of complex datasets with high efficiency.
- Work with Engineering Product Data Scientists Design and Operations partners to drive the future of Customer Support.
- Take ownership of projects throughout their full lifecycle
You Have:
- A BS degree (or equivalent professional experience) in computer science or related engineering field with at least 45 years of handson experience.
- Strong experience in modern programming languages such as C# Java Python or similar with a focus on writing efficient maintainable code.
- Solid understanding and experience in contemporary software design patterns including microservice architecture RESTful APIs and RPC (Remote Procedure Calls) with a focus on building scalable and maintainable systems
- Handson experience with big data processing frameworks and tools like Apache Spark Hadoop Apache Airflow or similar.
- Preferred Experience with the Trust & Safety domain
You Are:
- An owner: Taking responsibility for not just your own work but the work of your teammates and ensuring that our users are safe on Roblox.
- A learner: Constantly seeking knowledge to grow yourself and your impact.
- Independent: Requiring little guidance and are generally able to resolve yourself.
- Compassionate: To the needs and motivations of our users and creators not just those who are exposed to violative content but also those who are responsible for the abuse.
- Team Oriented: You lift up your peers and find ways to make the team stronger
Required Experience:
Senior IC
Employment Type
Full Time
