Service Program Manager
Service Program Manager
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$ 89600 - 134400
1 Vacancy
Job Description
Job Description Summary
As the Service Program Manager you will drive overall client satisfaction based on consistent delivery of a total GE HealthCare support solution. Responsible for managing the success of the relationship with a healthcare system in Southern California to achieve the goals and objectives identified by the customer and GE HealthCare. Provides the client with a single point of contact for all service operations developing a strategy to ensure client retention and growth through close interaction with the sales teams.Job Description
Summary of Job Responsibilities:
The Service Program Manager will be responsible for leading multiple projects within the service business unit including installations service and comprehensive asset management. The individual will support project budgets resources schedules risks and results to meet customer requirements and ensure successful outcomes. Acting as the single point of contact for service issue escalations the SPM must have excellent communication skills and be able to effectively communicate both internally and externally.
Responsibilities:
Manage one or more medium sized service programs with numerous projects occurring simultaneously.
Drive improved customer satisfaction through effective program management
Work closely with sales to understand customers needs and expectations
Collaborate with internal teams (i.e. engineering supply chain finance) on program delivery and enhanced offerings
Monitor program performance against schedule and customer commitments
Develop and maintain customer relationships at all levels
Communicate program status to all stakeholders including senior management
Facilitate/participate in program reviews as required by customer or internal management
Ensure compliance with regulatory requirements and corporate policies and procedures
Qualifications:
Bachelors degree in Business Administration Engineering or related field plus minimum 5 years relevant experience
Experience managing service operations in the healthcare field strongly preferred
Excellent interpersonal organizational and leadership skills
Proven track record in successfully delivering projects
Ability to influence others without authority
Strong analytical and problemsolving skills
Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook)
Strong written and verbal communication skills
Additional Information
GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Required Experience:
Manager
Employment Type
Full-Time
