Help Desk Assistant
Help Desk Assistant
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Job Summary
The Help Desk Assistant is part of the University of Portland Help Desk Technical Support Team and provides customer service as it pertains to Tier 1 technical support issues. The Help Desk is the first point of contact for members of the UP community seeking technical assistance. These inquiries are received via telephone email and in person visits to the Help Desk office. The Help Desk Assistant interacts with faculty staff and students as they contact the Help Desk and assists customers in getting the technical support they need. This includes support on university phone systems email network password resets scheduling technician appointments and escalating issues as appropriate. The Help Desk Assistant works cooperatively with the other members of the Help Desk team the Information Services department and the campus community to ensure the highest quality of service and the quick resolution of critical technical support issues. We are seeking students with customer service skills some technical knowledge and those who like the challenge of working with customers in a fastpaced environment. The Help Desk Assistant reports to the Lead Help Desk Specialist. Please note: Hiring for immediate start and summer start dates. The availability to work from 8am10am will be required at least 2 days per week. Other shifts available based on schedule. Ability to work during academic breaks is preferred.
Minimum Qualifications
Ability to maintain confidentiality at all times Respectful positive and professional attitude Ability to work as part of a team Patience for learning new protocols and assisting a wide variety of customers Ability to use a wide variety of technology including but not limited to: Apple OS Microsoft Windows Linux Chromebook iOS Android Microsoft Office Adobe Products and many others Ability to work in a sometimes hectic fastpaced environment Ability to work with customers who are sometimes angry or frustrated
Preferred Qualifications
Previous customer service experience is preferred Computer Science Majors preferred Students with Federal Work Study in their Financial Aid Package preferred
The Help Desk Assistant is part of the University of Portland Help Desk Technical Support Team and provides customer service as it pertains to Tier 1 technical support issues. The Help Desk is the first point of contact for members of the UP community seeking technical assistance. These inquiries are received via telephone email and in person visits to the Help Desk office. The Help Desk Assistant interacts with faculty staff and students as they contact the Help Desk and assists customers in getting the technical support they need. This includes support on university phone systems email network password resets scheduling technician appointments and escalating issues as appropriate. The Help Desk Assistant works cooperatively with the other members of the Help Desk team the Information Services department and the campus community to ensure the highest quality of service and the quick resolution of critical technical support issues. We are seeking students with customer service skills some technical knowledge and those who like the challenge of working with customers in a fastpaced environment. The Help Desk Assistant reports to the Lead Help Desk Specialist. Please note: Hiring for immediate start and summer start dates. The availability to work from 8am10am will be required at least 2 days per week. Other shifts available based on schedule. Ability to work during academic breaks is preferred.
Minimum Qualifications
Ability to maintain confidentiality at all times Respectful positive and professional attitude Ability to work as part of a team Patience for learning new protocols and assisting a wide variety of customers Ability to use a wide variety of technology including but not limited to: Apple OS Microsoft Windows Linux Chromebook iOS Android Microsoft Office Adobe Products and many others Ability to work in a sometimes hectic fastpaced environment Ability to work with customers who are sometimes angry or frustrated
Preferred Qualifications
Previous customer service experience is preferred Computer Science Majors preferred Students with Federal Work Study in their Financial Aid Package preferred
Employment Type
Full Time
Department / Functional Area
Key Skills
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