Project Architect
Project Architect
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Job Description
Job Description: ServiceNow TSM and TSOM Architect
Location: Irvine CA
Job Summary: We are seeking an experienced ServiceNow TSM and TSOM Architect to join our dynamic team. In this role you will be responsible for designing implementing and optimizing ServiceNow solutions specifically for the Telecommunications industry using the TSM and TSOM modules. You will work closely with clients and internal teams to deliver innovative solutions that streamline telecom operations and enhance service delivery.
Key Responsibilities:
1. Lead the architectural design and implementation of ServiceNow TSM and TSOM solutions for telecom clients
2. Develop and maintain solution blueprints technical specifications and integration designs
3. Collaborate with clients to understand their business requirements and translate them into technical solutions
4. Provide expert guidance on ServiceNow best practices particularly in the telecom domain
5. Mentor and guide junior team members on ServiceNow TSM and TSOM implementations
6. Ensure solution designs align with clients business objectives and industry standards
7. Conduct technical reviews and quality assurance checks on deliverables
8. Stay updated on the latest ServiceNow releases and features particularly those relevant to TSM and TSOM
9. Participate in presales activities including solution demonstrations and proposal development
10. Troubleshoot complex issues and provide escalation support
Qualifications :
Required Qualifications:
1. Bachelors degree in computer science Information Technology or a related field
2. Minimum of 10 years of experience with ServiceNow platform including at least 3 years of handson experience with TSM and TSOM modules
3. ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications
4. Strong understanding of ITIL processes and telecom industry standards
5. Expertise in ServiceNow scripting workflow design and platform customization
6. Experience with integrating ServiceNow with other telecom systems and tools
7. Excellent problemsolving and analytical skils
8. Strong communication and presentation skills
9. Ability to work effectively in a team environment and lead technical discussions
Preferred Qualifications:
1. Masters degree in a relevant field
2. Additional ServiceNow certifications such as Certified Implementation Specialist Telecommunications Service Management
3. Experience with other ServiceNow products like ITSM ITOM and CSM
4. Knowledge of telecom network technologies (e.g. 5G fiber optics SDN/NFV)
5. Experience with Agile/Scrum methodologies
6. Project management experience
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
