IPCS UTK Control tower and EMEA Channel SP Program
IPCS UTK Control tower and EMEA Channel SP Program
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Job Description
Description
About the role
This core position scope objectives:
Install base refreshment project manager
Work with regional focal for better UTK coverage and cost saving
UTK Control Tower owner: E2E responsibility for improving UTK inventory management working with WW regional teams
UTK IB Development management: Tableau BI tool for Indigo division and Power BI for PWI BI tool owner creating reports and tools developments
Lead role for EMEA Channel Spare part management (CSSP) responsible for designing Channel Parts Kit that delivers target customer service level via tight cooperation with HP regional service teams; for monitoring KPI performance in conjunction with channels and taking required actions
Support new AI strategy activities
Key responsibilities:
Assure indirect customer service level for channel using service parts program with a tight cooperation with HP regional service teams
Monitor regional service level KPI with the channels and initiate corrective actions
Implement E2E channel package refreshes and returns with the channels service finance and WH partners
Manage BI Tool for improved control and management of SUTK (smart up time kit) customers
Lead role for enhanced parts management solutions Assure decision making based on UTK performance analysis
Become a BI expert using Tableau and power BI
Monitor regional UTK KPI with the regions and take required actions Assure on site parts management activity for end customers following all relevant KPIs and corrective actions
Create and implement BI Tool for improved control and management of our SUTK customers
Perform trainings for regional focal points
Proactively initiate improvement projects
Education and Experience Required:
Bachelors or Masters degree in Business Management Industrial Engineering Computer Sciences or equivalent
PMP/PMI certification preferred
Typically 46 years experience
Knowledge and Skills:
Communicate effectively in a crossfunctional and multicultural environment
Strong Analytical skills logical capabilities problemsolving and out of the box thinking
Selflearning capabilities
Very good presentation skills
Project management experience multiple projects simultaneously and priorities
Proactive approach innovative openminded collaborative and a team player
Excellent written and verbal communication skills; mastery in English
3 years of experience in customer support logistics or supply chain an advantage
2 years of experience in BI and automation processes an advantage
Job
Supply Chain & OperationsSchedule
Full timeShift
No shift premium (Romania)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Employment Type
Full-Time
