Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Service Advisor
As a Service Advisor you will own our customers experience in the service lane. You are the first point of contact with our customers and will be wellversed in product offerings inventory needs technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process our Service Advisors are true professionals who enjoy helping others.
FIELDS AUTO GROUP
Fields Auto Group believes that employees are our greatest asset. As such we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also rewarding outstanding effort.
Being family owned and operated our culture and standards that define our daytoday beliefs encompass our Fields Five Safety Integrity Courtesy Presentation Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
What We Offer Benefits
Medical Dental Vision Short and LongTerm Disability Paid Basic Life Insurance 401(k) Plan Personal Time Off Paid Training Employee vehicle purchase plans Health and wellness Saturday Lunches Discounts on products and services
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance.
- Acceptable motor vehicle driving record according to dealership guidelines
- Willing to submit to a preemployment background check
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the job the employee is regularly required to stand; walk; use hands to finger and reach with hands and arms; climb or balance; and talk or hear.
- The employee frequently is required to stoop kneel crouch or crawl.
- The employee is occasionally required to sit.
- The employee must regularly lift and/or move up to 40 pounds.
- Specific vision abilities required by this job include close vision and depth perception.
- Test driving customers vehicles
Work Environment:
- While performing the duties of the job the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
- The noise level in the work environment is usually moderate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
