Client Support Consultant Job
Client Support Consultant Job
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1 Vacancy
Job Description
Are you looking for a high energy strategic and fastpaced position as aClient Support Consultant Join Relias the company changing lives throughout the world by helping healthcare organizations improve their clinical outcomes!
Relias provides software and services to more than 10000 healthcare organizations and providers addressing the primary concerns of recruiting retention risk mitigation compliance and the move from fee for service to valuebased reimbursements. In addition to unrivaled content Relias offers prehire assessments and indepth analytics that allows for the demonstration of skill and performance resulting in better patient resident and client outcomes as well as better financial results. We are passionate about our product and our clients; what we deliver is truly something you can be proud to represent. Our clients think so too we proudly boast a retention rate close to 100!
WHAT CAN RELIAS OFFER YOU
- Competitive base salary & generous bonus opportunity
- Fantastic health and wellness benefits package including an outstanding 401k match an unlimited PTO program and paid holidays including your birthday!
- Comprehensive twoweek onboarding program a great introduction to our company customers and culture!
- Growth and career advancement opportunities!
- Integrated 15 acquisitions over the last five years
- 20 annual employee promotion and transfer rate
WHAT YOULL BE DOING:
Provide high caliber customer service and quick response times to our clients
Answer general questions provide education and offer service to clients in a professional and courteous manner
Display ownership of assigned tasks; handle research document and resolve client inquiries from start to finish
Collaborate interdepartmentally to ensure voice of client is heard across the organization
Explain industry best practices system functionality and troubleshooting steps on a regular basis
Display a thirst for learning related to new product offerings and processes of company and Support team and by reading release notes and attending required meetings and trainings
Take the initiative by identifying areas for process improvement and bringing solutions to fruition
Be a pro by serving as a role model for your peers demonstrating self and peer accountability; adherence to attendance and punctuality
performance standards and team policies
Support additional duties as necessary in high volume special projects or release periods
YOUVE GOT WHAT IT TAKES IF YOU HAVE:
Demonstrated passion for client success advising clients on best practices to achieve their goals
The ability to manage your daily tasks independently while displaying team collaboration when necessary
Excellent time management and multitasking skills (ability to talk type and navigate simultaneously)
Problem solving and resolution skills
Clear verbal and written professional communication skills
A Get Stuff Done attitude and a desire to be part of a fastpaced work environment utilizing a high sense of urgency patience and
flexibility
A Bachelors Degree in a related field
Relias is an Equal Opportunity Employer and a DrugFree workplace
Company:Relias LLC
Country:United States of America
State/Region:North Carolina
City: Morrisville
Postal Code:27560
Job ID:34441
Required Experience:
Contract
Employment Type
Full Time
