Front Desk Agent
Front Desk Agent
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Job Description
We are currently seeking a fulltime Front Desk Agent for our property.
Benefits include immediate Marriott Hotel discounts free parking and free meal on property medical dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel.
Duties and Responsibilities:
Register and assign rooms to guests.
Issue room key and escort instructions directly to guest.
Sort and track incoming mail messages and packages.
Transmit and receive messages using all communication avenues GPX phone etc.
Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
Keep record of room availability and rate.
Compute bill collect payment and make change for guests.
Make confirm and cancel reservations via all communication avenues.
Post charges such as room food liquor or telephone to guest bill if interface is inoperable.
Make reservation transportation or entertainment reservations for guest as needed.
Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
Ability to accurately use various office software.
Assist with room service orders and room calls if available to leave front desk.
Have a full working knowledge and expertise of each shift including night audit.
Requirements:
- Minimum lifting of 20 pounds.
- Pushing bending stooping upward reaching manual dexterity.
- Hearing writing typing.
- Minimumpulling of 20 pounds.
- Standing for long periods of time.
- Working weekends is a requirement.
- Other duties may be assigned.
EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
