Sales Executive German Speaker
Sales Executive German Speaker
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Job Description
Reportinginto:
Direct: Consumer Team Leader
Travel:Office Based (No CarProvided)
Interfacing with: SalesOperations
Youwill be responsible for converting leads into Virtual or Physical surveys andthen into sales by assessing all move requirements. You will be targeted onconverting leads into tangible business for Santa Fe Relocation. Salesenquiries include web leads email leads lead generators and phone enquiries.Cooperate with sales and operational team members to ensure a smoothcoordination of the leads.
- Achieve and exceed aggressive personal annualsales target
- Establish andmaintain a strong relationship with the customer
- Contact clients and collect necessaryinformation evaluate and probe business opportunities;
- Use the Santa Fe preferred virtual survey toolto evaluate customers inventory
- All virtual surveys are booked through ourpreferred technology partners on 100 of opportunities a physical survey willonly be organized through a 3rd party if deemed too complicated orhigh value
- Preparea detailed and accurate consumer quotation and arrange follow up appointmentswithin a set time
- Issue Work Order to Operation team
- Ensure the data accuracy and timely update of sales lead progress in the companies CRM system
- Have negotiation skills to be able to closequotations while positioning Santa Fe Relocations service in a competitivemarket
- Determinethe customers needs and have the responsibility to match these needs with thecompanys service capabilities
- Make followup calls to customers on moves and feedback results
- Ensurecustomer is reassured understands the move process and custom formalities
- Followup frequently with the customer to meet service expectations
- Look to up sell other services that Santa Fe offer
- You will be expected to achieve a minimumconversion target for Shipment Protection
- Attend to any duties and assume anyresponsibility as directed as and when required by management.
Preferred qualification for this role:
A selfstarter withsense of urgency in driving to reach goals
Able to work in afastpaced environment and meet tight deadlines
An assertive personwith good interpersonal skills both written and on the phone
A team player whowill go the extra mile to secure business for Santa Fe
An excellent customerservice attitude
Possess customerservice or telesales experience ideally in the logistics/mobility industry
You must be positiveflexible willing to learn and constantly push yourself to succeed
Demonstrated workethic and consistent track record of over achievement including initiative toprospect calls.
Ability to adaptcontribute and succeed in a rapidly changing fastpaced early stage companyenvironment.
Proficient in use ofMicrosoft Office applications
Good English bothwritten and oral additional language skills are a plus.
Measurement Criteria & KPIs
Opportunity towin conversion ratio 35
ShipmentProtection ratio 75
Leads in suspect<1 business day Tuesday to Friday
Leads in suspect<3 days Monday
Opportunitiespast due date Never
Opportunitiespast expected move date Never
Opportunitiescontacted <7 days and activity logged
All calls to belogged through company CRM
Opportunitiesmust always have a future task assigned
This job description is not exhaustive and the company reserves theright to review and amend the duties of the role as appropriate. You mayberequired to undertake other duties and responsibilities that are commensuratewith your skills and experience.
Required Experience:
IC
Employment Type
Full-Time
