Senior Sales Operations Support Manager

The Clean Earth (CE) Senior Sales Operations Support Manager will be responsible for the management and development of programs that will drive revenue/volume growth and mitigate customer churn. This includes the management of sales incentive plans/customer service bonus plans and monthly targets (quotas) and territory updates and changes in SF to motivate team member behavior and drive the companys strategies. This role will work with Commercial (Sales and Customer Service) FP&A Operations and Enviris Compensation Leadership Teams to strategize develop and communicate programs and plans to ensure reporting is in place for participants to understand their progress towards plan payouts and to lead projects to utilize technology to increase the efficiency of the incentive process. The Senior Sales Operations Support Manager will provide an analytical framework and insights to ensure plan performance is strategically effective economically justified territories properly aligned and intended design behaviors are being achieved. This role will also work with Sales Leadership on analytics to ensure accurate Revenue forecasting and KPI tracking. In addition the role will work with FP&A to provide analytics to prevent Churn and will develop/monitor a Net Promoter Score system to track customer satisfaction as well as push information to the responsible parties for customer follow up activities.

Work with Leadership Teams to develop implement and administer sales incentive/customer service bonus plans and ensure timely payments.

Prepare annual baseline sales budgets for quotabased incentives; with monthly targets

Prepare and communicate monthly sales rankings by RAM and Region to senior leadership

Administer account ownership change requests and sales baselines

Develop and ensure territories are properly aligned

Work with Information Technology (IT) and Salesforce administrators for data updates to maintain sales team hierarchies and customer hierarchies for sales reporting

Collect data from multiple data sources and prepare reports that allow sales and other team members to understand historical results.

Work with FP&A to collect data from multiple data sources to facilitate activities with Customer Service and Sales to prevent customer churn.

Develop Socialize and Maintain Net Promoter Score program to ensure customer satisfaction.

Analyze and interpret data prepared by FP&A (using Power Bi SQL SFDC Excel etc. to proactively track performance versus goals and publish KPIs and Monthly Sales Scorecard and ranking.

Work crossfunctionally to build a transparent effective process that rewards targeted team member actions.

Accountable for keeping team members on task to achieve all timelines.

Present plan changes to impacted teams through effective video meeting presentations reference files and email communication.

Escalates as needed.

Perform other reasonably related tasks as assigned by management.

Qualifications :

Work with Leadership Teams to develop implement and administer sales incentive/customer service bonus plans and ensure timely payments.

Prepare annual baseline sales budgets for quotabased incentives; with monthly targets

Prepare and communicate monthly sales rankings by RAM and Region to senior leadership

Administer account ownership change requests and sales baselines

Develop and ensure territories are properly aligned

Work with Information Technology (IT) and Salesforce administrators for data updates to maintain sales team hierarchies and customer hierarchies for sales reporting

Collect data from multiple data sources and prepare reports that allow sales and other team members to understand historical results.

Work with FP&A to collect data from multiple data sources to facilitate activities with Customer Service and Sales to prevent customer churn.

Develop Socialize and Maintain Net Promoter Score program to ensure customer satisfaction.

Analyze and interpret data prepared by FP&A (using Power Bi SQL SFDC Excel etc. to proactively track performance versus goals and publish KPIs and Monthly Sales Scorecard and ranking.

Work crossfunctionally to build a transparent effective process that rewards targeted team member actions.

Accountable for keeping team members on task to achieve all timelines.

Present plan changes to impacted teams through effective video meeting presentations reference files and email communication.

Escalates as needed.

Perform other reasonably related tasks as assigned by management.

Preferred Qualifications:

Critical thinking and highly analytical to identify critical success factors affecting the purpose of the position.

Strong ability to develop partnerships with stakeholders across multiple functions.

Demonstrates the ability to meet project deadlines and establish and maintain effective working relationships with people at all levels in the organization. Ability to manage relationships and work collaboratively with multiple constituents and provide informal influence to achieve desired outcomes.

Demonstrates the ability to present ideas and information in a clear concise organized and diplomatic manner; listens to others to respond effectively to ideas and questions.

Demonstrates the ability to function independently initiate/drive projects to completion with minimal guidance and resolve problems without direction. Proactively identifies potential roadblocks and puts contingency plans in place.

Additional Information :

Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll freeand leave your name phone number city and state of residence.  Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  This line is dedicated to disability applications only.  No other inquiries will receive a response. 

Remote Work :

No

Employment Type :

Fulltime