Member Experience Leader
Member Experience Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a part time position 2030 hours/wk requirement.
The Member Experience Leader (MXL) is the essential club culture leader of the gym. They will consistently interact communicate and maintain an excellent relationship with gym members fellow staff and upper management. The MXLis responsible for carrying out key functions for operating the gym which include but are not limited to: a) providing the absolute best customer service experience. b) account administration to current gym members. c) creating and maintaining excellent club culture. d) contacting leads and selling memberships to nonmembers. The MXLalso monitors the gym environment and operationson a daily basis and collaborates with upper management on possible improvements where needed to continue growth and success of the club. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.
Duties include but are not limited to:
Welcoming all members and guests
Answering any and all questions and handling member complaints
Conflict resolution while maintaining professionalism
Answering and returning club calls
Giving club tours that are targeted to the needs of our gueststhrough active listening
Completing walkthroughof facility every 30 minutes and ensuring club cleanliness
Selling memberships/coaching packages writing out agreements and entering new members into multiple systems
Operating club financial system and collecting any balances of past due accounts
Scheduling club tours and Member Onboarding Appointments via phone email and text
Organizing and maintaining frontoffice
Cleaning and maintaining private restroom/shower facilities
Completing a daily task list
Responsible for organizing and leading Club Culture Events that foster inclusivity and uphold the brand purpose
Coaching and encouraging members in their journey to become the healthiest version of themselves
Maintaining a robust social media presence for the club
Skills required:
Excellent phone/verbal and written communication skills
Must be quick and accurate with numbers
Ability to follow directions well
Ability to work well independently and with a team
Must have a positiveand collaborative mindset
Outgoing with the ability to quickly connect with people
Employment Type
Part-Time
