Technology Support II - Credit Application Support
Technology Support II - Credit Application Support
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Job Description
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bankings Markets Tech Group you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provide front line technology support to Credit trading desk
- Provide endtoend application or infrastructure service delivery to enable successful business operations of the firm
- Support the daytoday maintenance of the firms systems to ensure operational stability and availability
- Assist in monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 4 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a largescale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Knowledge of LINUX/UNIX operating systems i.e. executing functional commands
- Knowledge of scheduling tools (Autosys Control M)
- Experience with database technologies i.e. ability to develop and execute SQL queries
- Knowledge of development tools (Jenkins Git BitBucket)
Preferred qualifications capabilities and skills
- Experience with Python orBasic Cloud knowledge (AWS orKubernetes)
- Working understanding of public cloud
- Experience or knowledge of working in a DevOps / SRE model would be an advantage
Employment Type
Full-Time
