Analyst - Field Customer Service
Analyst - Field Customer Service
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Job Description
Job Title: Analyst Field Customer Service
Department: Customer Service
Reports to: Supervisor Field Customer Service
Location: In OfficeAugusta ME
The base salary range for this position is dependent upon experience and location ranging from: $64538.40 $80673
Job Summary
Responsible for the analysis reporting and technical understanding of metering billing and other related data. Coordinates and improves metering activities and systemic changes within the department and with outside agencies to assure prompt courteous and proper processing in adherence with regulatory guidelines. Works within a group identifying and designing system efficiencies.
Key Responsibilities
1. Understand the design and logic of the CMP SAP system. Review exceptions and identify opportunities to improve system efficiencies.
2. Ensuring system logic and business processes are accurate are adhering to all regulatory guidelines.
3. Manage and monitor reports and daily workload of metering team.
4. Works closely with management to develop improve and implement metering and billing processes.
5. Prepares and maintains records files and reports. Maintains followup files for special handling of accounts as required.
6. Other duties as assigned.
Required Qualifications
Strong analytical and technical ability and ability to selflearn
Working knowledge of customer service SAP and metering policies and practices.
Strong communication skills.
Effective problemsolving and organizational skills.
Able to multitask.
Ability to work independently and within a team
Strong PC skills including MS Office Suite
Preferred Qualifications
Bachelors Degree preferred. Associates degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Competencies (this is standard for all jobs)
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or External)
Communication
Collaboration
Leadership (people managers/leaders)
Company:
CENTRAL MAINE POWER COMobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .
Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Job Posting End Date:
April282025Required Experience:
IC
Employment Type
Full Time
