Case Manager Apprentice
Case Manager Apprentice
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Job Description
Job Title: Case Manager Apprentice
Dept: Permanent Housing Services
Reports to:Program Manager
Setting: Sitebased The Nest 222 South Hill St. 7th Floor Los Angeles CA 90012 others
Status: NonExempt Nonmanagement Temporary
Schedule: Monday Friday 8:00 am 4:30 pm
Duration: Temporary 5 Weeks
Number of Openings: 15
SUMMARY
The fiveweek Case Manager Apprentice program aims to provide learning and skillbuilding to candidates who are interested in entering the field of social services specifically working with people who are currently or recently unhoused.
The Case Manager Apprentice will join the permanent supportive housing team for five weeks of training through educational sessions and sitebased skills shadowing opportunities. With a foundation in evidencebased practices such as harm reduction housing first and traumainformed care the Case Manager Apprentice will learn how to engage Clients in interventions that support housing placement and stability selfsufficiency and community integration. Case Manager Apprentices will work to assess individualized client needs and coordinate multiple services to help clients meet goals.
Supervision and evaluation will occur throughout the fiveweek program providing important feedback aimed at supporting professional growth and readiness for entering fulltime case management positions following apprenticeship completion.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Collaborate with case management staff in building relationships with Clients to facilitate independence and maintenance of improved physical and mental health.
2. Assist in the intake and enrollment of Clients including review of program consents and subsidy applications.
3. Support biopsychosocial and functional needs assessments to guide individualized treatment planning.
4. Learn about quarterly collaborative goal planning.
5. Assist Clients in applying for and obtaining all benefits to which they are entitled.
6. Learn to coordinate appointments transportation and followup services for Clients to improve access to primary health care mental health care substance use services and other local resources.
7. Observe and engage in teaching and modeling of life skills involved such as budgeting housekeeping meal preparation appointment scheduling health maintenance and socialization.
8. Review and practice time management strategies effective in communitybased settings to support balance between client engagement and administrative responsibilities.
9. Participate in weekly trainings staff meetings supervision and evaluations.
10. Contribute to a work setting that emphasizes Client choice harm reduction traumainformed care housingfirst principles and professional boundaries.
11. Engage in training around crisis assessment and intervention skills and practice deescalation.
12. Build field safety skills necessary for community work including home visits transportation and accompaniment.
13. Practice writing accurate and complete progress notes in electronic databases.
14. Review physical charts as guided by agency department and funder expectations.
15. Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
16. Communicate effectively both written and verbally with Case Management Apprenticeship staff and other collaborators.
Qualifications/Requirements:
1. High School diploma or GED preferred
2. Minimum of one year experience in a customer service role preferred
3. Demonstrated knowledge of issues faced by a culturally diverse population
4. Understanding of Outlook
5. Valid Drivers license reliable car auto insurance and an acceptable driving record.
6. Willing and able to transport Clients in your personal vehicle.
Work Environment:
1. Field (may need to travel) and indoor office environment
2. On occasion walk or drive to different local sites
3. Regularly required to sit stand bend and occasionally lift or carry up to 35 pounds
4. Will necessitate working in busy and at times loud environments
5. Will be exposed to elements like cold heat dust noise and odor
6. May need to bend stoop twist and sit throughout the day
7. Able to thrive in a work environment emphasizing teamwork and collaboration
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equalopportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Retirement Planning 403b) & Matching
- Paid Holidays
- Paid Sick Days
- Employee Assistance Plans (EAP)
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
- Anniversary Gift
Other details
- Pay TypeHourly
- Employment IndicatorApprenticeship
- Min Hiring Rate$23.75
- Max Hiring Rate$23.75
- Travel RequiredYes
- Required EducationHigh School
Required Experience:
Manager
Employment Type
Hourly
