Operations - Customer Care Specialist I
Operations - Customer Care Specialist I
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Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
The Customer Care Specialist position will assist with the daily duties leading to providing World Class Service to all J&Js customers. They will answer and handle daily phone calls from internal and external customers; they will monitor the personal and commercial lines general voicemail boxes and return calls or forward calls to the appropriate teammates by the end of each workday. They will also manage the email (this is an internal email) by responding to any emails within 1 business day.
Job Responsibilities:
- Handle incoming telephone calls and emails in a timely fashion with a friendly respectful and welcoming demeanor
- Provide requested documents and/or information requested by our customers such as but not limited too;
- Payment status
- Refund status
- Requests for copies of policy documents
- Status of change request cancellation request etc
- Enter File Notes to document conversations and information provided during phone call conversations with the customer
- Import emails received and/or sent to customers to document information provided during email correspondence with the customer
- Contributes to team effort and/or other by accomplishing various tasks as they are assigned
- Effective communication with owners department managers staff and teammates
- Annual 16 hour continuing education encouraged
Education and Work Experience:
- High School Diploma or equivalent
- Minimum of six months to three years clerical and/or customer service experience within a call center environment preferred but not required
Knowledge Skills & Abilities:
Ability to type 3050 WPM
Ability to answer phones including conference calls and/or possible multiple lines and transferring calls with moderate to strong customer service skills
- Ability to communicate with very clear verbal and/or written communication skills
Ability to type accurately organize and present information in a neat and effective manner
Ability to manage multiple tasks while keeping focused on the details
Ability to exercise good judgment and pay attention to detail
Ability to handle difficult customers with confidence
Ability to grasp new tasks/software/equipment quickly efficiently and accurately
- Positive and welcoming attitude
Willingness to learn and ability to take initiative by selfmotivation
Team player with a proactive approach to problem solving
Knowledge and experience with Microsoft Office Suite (word excel PowerPoint outlook)
Typical Physical Demands:
Requires the ability to sit or stand for long periods of time occasional stooping and reaching
May require liftingup to 25 pounds
Requires normal range of vision and hearing with or without accommodations
Career Path from level I to III:
Determined by; confidence level and comprehension within Knowledge Skills and Abilities and Job Responsibilities selfmotivation completed education requirements contributions to the team and/or tenure within the role.
Required Experience:
Unclear Seniority
Employment Type
Full Time
