Sr System Engineer
Sr System Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
Ensure customer satisfaction and contribute to service profitability Provide remote technical & scientific support & services including troubleshooting and field action completion to guarantee the best remote fix rate. Identify anticipate and act in order to avoid any disruption affecting customer and patients
Responsibilities:
- Answer internal/external customer simple to complex inquiries per established guidelines document the ERP system according company standards and regulations.
- Lead launch/implementation of new systems by learning new products develop documentation
- Lead the troubleshooting analysis; plan the action response; follow up to ensure customer satisfaction
- Report all events in the CRM to guarantee traceability and customer complain tracking
- Drive new bioMrieux products and procedures that are job specific create documentation and troubleshooting protocols; provide training as needed
- Participate in revenue generation initiatives through promotion of value added projects and services depending on local organization
- Ability to onboard new comers
- Develop and provide customers training
- Act as a referent in her/his field of expertise
- Coach and/or consult with Application Specialist System Engineer Management Global Customer Support and Lab IT Support.
Studies and Experience:
- Bachelor/ Masters degree in engineering (electronic computer/biotechnology) with 35 years experience
Skills and Qualifications:
- Customer and solution oriented
- Organized rigorous and autonomous
- Good communication/ presentation skills
- Ability to handle CRM (Dashboard creation)
Required Experience:
Senior IC
Employment Type
Full Time
