Customer Support Supervisor
Customer Support Supervisor
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
At TreviPay we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options TreviPay brings 40 years of experience serving leaders in manufacturing retail and transportation.
Every day TreviPay employees are challenged and empowered in a supportive collaborative entrepreneurial environment.
This position requires an individual with a high level of organization skills in providing innovative solutions when supporting a team that exceeds customer expectations. The ability to multitask and display a sense of urgency is critical to this role. The Customer Support Supervisor is a seasoned leader working with internal teams along with external clients merchants and customers to maximize program participation while excelling at professional communication productivity problem solving team leadership innovation and strategic initiatives. In addition to this the role will ensure a mindset of continuous improvement (i.e. processes procedures team and individual development) with the express intent of driving world class service for the organization.
Principal Duties and Responsibilities:
Ensure that an extraordinary customer experience is provided on every interaction with both internal and external customers
Promote a culture of continuous improvement by studying evaluating redesigning and documenting processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Oversee incoming and outgoing communications to ensure timely accurate and professional responses
Set monitor and frequently review team goals and metrics
Meet regularly with each team member to review metrics provide feedback and coaching and address concerns
Recognize potential system defects and escalate internally when appropriate
Handle escalated situations and act urgently when necessary
Foster the growth and effective operation of the team by coordinating and scheduling appropriate training sessions and developing training documentation
Manage client relationships by providing top level support
Energize and motivate the team through strong leadership clear communication and by setting a positive and professional example
Performs other general duties as assigned
Required Experience Skills and Abilities:
Minimum of 4 years experience supervising Customer Service personnel in a call center environment
Excellent interpersonal skills and ability to motivate the team and create a supportive working relationship
Excellent professional verbal and written communication skills
Detailed oriented; strong organizational skills
Strong critical thinking and analytical skills
Independent decision making and delegation experience
Advanced computer skills especially in Microsoft Word & Excel
Experience with Service Cloud is a plus
Ability to identify the root cause of a problem and develop solutions to mitigate
Interdepartmental and customer relationship skills
Work schedule flexibility
Multiple languages a plus
Why you will love working at TreviPay
Competitive salary
Paid parental leave
Generous paid time off
Medical dental vision FSA Life/AD&D long and short term disability
401K matching
Employee referral program
At TreviPay we believe:
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customers day just a little bit better
work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contactto request an accommodation.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
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