Admissions Consultant
Admissions Consultant
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1 Vacancy
Job Description
Benefits
Regent offers a wide range of generous benefits including health life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options time off and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
The Admissions Consultant will assist in converting enrollment inquiries to qualified applicants at Regent University. This position is a salesdriven role in a blended inbound and outbound call center. The position will demonstrate effective professional communication and extraordinary customer service while managing prospective students and general inquiries of Regent University.
Essential duties:
- Represent Regent University as a general recruiter for all undergraduate and graduate school programs.
- Advise prospective students on program fit and admissions requirements.
- Develop and maintain comprehensive knowledge on all studentrelated resources including admissions processes financial aid costs transfer guidelines licensure guidelines military benefits and other pertinent information.
- Maintain a high volume of outbound phone calls receive inbound calls and maintain comprehensive confidential student records through the correct use of technology.
- Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic internal work processes.
- Coordinate and participate in admissions and recruitment events.
- Assist with onboarding and training of new staff members.
Qualifications:
- High school diploma or equivalent required
- 12 years customer service sales and/or telemarketing experience preferred
- Ability to work a flexible schedule that may include days evenings and weekends including rotating Saturdays and second shift 12pm9pm)
- Reliable transportation to travel to and from work in a timely manner
- Competence and ability to be trained in technology including Customer Relation Management (CRM) systems Microsoft Suite and phone systems and the ability to multitask within these systems including a minimum typing speed of 40 WPM
- Christian commitment consistent with Regent University mission as described in our application website and Employee Handbook
Candidates must have:
- Strong organization communication and interpersonal skills
- Ability to work effectively in a productiondriven environment while being motivated and coachable
- A heart for the personal spiritual and professional development of students
- Ability to maintain prospect applicant student and institutional confidentiality
- Excellent customer service skills and the ability to provide service in a professional manner
- Commitment to Regents core values of Excellence Innovation and Integrity
Regent University does not discriminate in employment in its programs or activities on the basis of race color national or ethnic origin sex disability age or veteran status.For full NonDiscrimination Policy clickhere.
Required Experience:
Contract
Employment Type
Full-Time
