Engineering Technical Lead

Were First Central Insurance & Technology Group (First Central for short) an innovative marketleading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution finance technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But its the people inside and outside our business that power us. They make us stand out help us succeed. Were ambitious. Were growing. Weve won awards.

Are you ready to drive quality and compliance to the next level in the motor insurance industry As an Engineering Quality Assurance Assessor at First Central youll be at the heart of ensuring our engineering processes meet the gold standard.

Your role is all about evaluating and monitoring how we do thingsmaking sure procedures are followed quality is upheld and improvements are constantly identified. In the fastpaced world of motor insurance where precision and consistency are key youll play a pivotal part in delivering exceptional outcomes every time.

Ready to hit the accelerator on your career Lets make it happen!

Youll be great in this role if you have:

• Attention to detail.
• Excellent communication skills both verbal and written
• Good organisational skills and ability to multitask

Heres a glimpse of what we can offer:

• Salary of 50000 to 53000 depending on experience
• Monday to Friday no weekends!
• Hybrid working: 4 days from home and 1 day in the office after training
• Fully supportive team throughout
• 100 off your car insurance
• A fun vibrant and busy place to work
• 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!

Whats involved:

• Youll verify compliance with internal policies industry regulations and relevant certifications for vehicle repairs and salvage categorisations.
• Youll test the accuracy of repair calculations valuations salvage categorisation along with compliance to SOPs.
• Youll maintain accurate records of assessments findings and followup actions to support transparency and decisionmaking.
• Youll ensure the integrity and accuracy of sensitive insurance data such as personal details coverage and claims history
• Youll be developing and enforcing quality standards and best practices.
• Youll identify areas for process improvement within the Engineering function.
• Youll assist with continuous development of departmental processes and procedures and drive improvement to support the achievement of business objectives this will require the involvement in exploring different platforms for us to use within the business.
• Youll be supporting with external supplier reviews.
• Youll analyse adequacy of identified risk and the reliability and adherence to internal controls.
• Youll demonstrate First Central values and appropriate behaviours including collaboration and teamwork. Working collaboratively with all teams and colleagues ensuring consistency to quality assurance approach and best practice within the team.
• Youll provide positive and constructive feedback to colleagues and suppliers around processes and the financial impact when these are not adhered to. Building and maintaining respectful relationships with all colleagues working closely with other departments and supporting them as and when required.
• Youll actively seek opportunities and promote continuous improvement within the department.
• Youll contribute to any ad hoc projects or policy updates as required.
• Youll be responsible for own personal development and knowledge management updating 121/appraisal documentation within required timeframes.
• Youll ensure compliance with Company Policies Values and guidelines and other relevant standards/ regulations always.

Experience & Knowledge

• Youve proven experience of working in a motor vehicle estimating / motor engineering environment
• Influencing negotiation and relationship building
• Youve solid claims knowledge
• Youve competent understanding of insurance principals
• Youve extensive vehicle make up knowledge
• Youve good working knowledge of vehicle types makes and models
• Youve a comprehensive knowledge of motor vehicles modern repair techniques estimating methods technology and equipment used in the vehicle repair environment.
• Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)
• You can provide coaching to employees
• You can work in a quality assurance environment including risk and controls principles focusing on customer outcomes
• Problem solving and continuous improvement principles
• Data analysis and translation of management information to tangible actions
• Private motor vehicle insurance industry ideally in both policy and claims environments
• Youve worked in a financial service regulated environment
• Youve sound knowledge of insurance policy and claims principles
• Youve comprehensive understanding of regulatory requirements and company policies

Skills

• Youll be a great communicator both verbal and written
• Organisation timekeeping and structure are second nature to you
• Youve got strong numeracy and literacy skills
• Youve got strong analytical and problemsolving skills ability to identify root causes and solutions
• Youre not fazed by computers and software. Competent in Microsoft applications particularly Word and Excel.

Qualifications

• Membership (or working towards membership) of the IAEA or IMI
• Practical experience via an apprenticeship
• Degree in related engineering field

Behaviours

• Youre customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!
• You strive to deliver performance targets and drive business improvements to contribute to the success of the team and business
• Youve strong business acumen
• Youre selfmotivated and enthusiastic
• Youve a flexible approach to work adopt a positive attitude working well under pressure and have the ability to multitask. After all we are agile!
• Youve got a sharp eye for detailand accuracy in recording and reporting
• Youre confident in presenting complex information in a clear and concise manner
• Youll demonstrate embrace embed and promote the Company Values
• Youll take initiative to make decisions
• Teamwork makes the dream work! Youve the ability to work on own initiative and as part of a team with strong interpersonal skills
• You strive to drive business improvements to contribute to the success of the business

So what are you waiting for Apply today!

What can we do for you

People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.

Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.