Front Desk Agent
Front Desk Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Guest ServiceRepresentative works at the front desk of the hotel and provides service tohotel guests and clients. The GSR greets and checks in arriving guests andchecks out departing guests. The GSR provides excellent customer service to allguests makes reservations for guests arriving on the same day or future datesanswers incoming phone calls and responds to any guest inquiries or requests.
Duties and Responsibilities:
Block incoming reservations based on guest requests and theavailability of rooms to meet those requests.
Block arriving reservations of all groups if deemed necessarypreregister the rooms in the property computer system place keys in envelopesand note the room number on the envelopes.
Register all incoming guests making sure that all pertinentinformation is obtained registration card is completed and the method ofpayment is established.
Accept and record credit card and photo ID information on guestaccounts in the hotel computer system.
Assist as needed in other departments and areas including theGuest Breakfast Housekeeping Laundry and property designated events.
Maintain the cleanliness of the back office and front desk area.
Anticipate guest needs respond promptly and acknowledge allguests in a timely and courteous fashion.
Maintain a positive attitude.
Address and resolve guest complaints in a timely manner toensure guest satisfaction.
Document all guest requests and concerns and communicateinformation to the personnel responsible for proper handling in a timely manner.
Prepare a shift drop verifying the totals determined match thetotals in the property management system.
Maintain the confidentiality and security of proprietary companyinformation correspondence reports and files.
Manage and document all Lost and Found items as directed by managementspoliciesand procedures.
Perform other duties as assigned by management.
Follow and adhere to all standards and regulations set forth byyour hotel and as directed by management.
Be a Brand Ambassador of A&Rs Culture Mission andValues.
Required Skills and Experience:
Previous hospitality experience preferred but not required.
Highly energetic and motivated individual
Ability to take initiative and work with little direction.
Excellent interpersonal communication skills with strongcustomer/client focus essential.
Strong critical thinking skills
Ability to work in a fastpaced highpressure environment.
Ability to shift and manage multiple priorities.
Result driven focus and ability to work through to completion ina timely manner.
Other Skills Required:
Physical: Must be able to stand for periods of time; ability tolift to 25 lbs.; may require frequent bending stooping and kneeling
Mathematical: Must be able to use basic mathematical techniques includingpercentages and ratios
Required Experience:
Unclear Seniority
Employment Type
Full-Time
