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Scope of Position: The Treatment Coordinator is responsible for presenting individualized Treatment
plans to patients & ensuring all of their questions & concerns are taken care of. They also track
Unscheduled Treatment daily & followup with patients who did not schedule treatment.
Essential Duties/Responsibilities:
Present & go over Treatment plans with patients for Case Acceptance.
Ensure the Unscheduled Treatment Report is up to date daily.
Check out patients.
Call patients & follow up on their Unscheduled Treatment.
Follow Tower scripts & tools to provide the best communication and customer service.
Rotate End of Day / Pre Close
Input OOP Estimate on appointment & notify patient in advance of their OOP expense.
Make sure doctors schedules are filled
Track unscheduled treatment on spreadsheet & follow up with patients.
Track daily acceptance & unscheduled treatment in spreadsheet.
Provide Treatment estimates.
Assist in answering phones when needed.
Other duties as assigned by Business Office Coordinator.
Required Skills/Abilities:
Consistent professional dress & manner
Friendly upbeat personality with a smiling face
Excellent written & verbal communication skills
Good time management skills & ability to multitask
Education/Experience:
High School Diploma or equivalent required.
One to two years of experience working in a dental office preferably in a treatment or salesrelated role.
Supervisory Responsibilities: N/A
Required Experience:
Senior IC
Full-Time