Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Were hiring a Customer Service Representative!
The Role:
As a Jewel Representative you will be instrumental in resolving issues and providing exceptional customer service to our Ambassadors. You will foster positive relationships proactively support Ambassadors business goals and ensure seamless and effective issue resolution. Success in this role is defined by your ability to provide highquality service achieve firsttime resolution and maintain positive crossfunctional relationships that enhance Ambassador satisfaction.
Employee Value Proposition:
Join a collaborative team dedicated to helping Ambassadors succeed. Youll be at the forefront of service excellence influencing the Ambassador experience and gaining expertise in customer relations complex issue resolution and crossdepartmental collaboration. This role provides a unique opportunity to make a tangible impact in a supportive and dynamic environment.
What you will accomplish (KPIs):
- Successfully resolve customer issues with a focus on achieving firsttime resolution enhancing the Ambassador experience and fostering satisfaction.
- Consistently deliver timely and accurate responses to inquiries ensuring alignment with company service standards and providing a positive impression of service quality.
- Build and maintain effective crossfunctional relationships to expedite and close Ambassador issues efficiently reflecting a collaborative approach and commitment to excellence.
- Communicate current company promotions events and contests effectively to keep Ambassadors engaged and supported in achieving their business goals.
- Continuously contribute to team goals by supporting strategic initiatives that improve service quality and operational efficiency.
Key Responsibilities:
- Issue Resolution: Handle and resolve product or service concerns from toptier Ambassadors accurately diagnosing the root cause implementing effective solutions and following up to ensure successful resolution.
- Communication & Relationship Building: Demonstrate excellence in written and verbal communication building rapport with Ambassadors and maintaining strong collaborative relationships across departments to support Ambassador needs.
- Promotion & Information Sharing: Keep Ambassadors informed about current company promotions events and contests to support their business goals and maintain engagement.
- Complex Issue Handling: Manage challenging customer service situations independently demonstrating ownership of each case sound judgment and making necessary exceptions to resolve unique issues.
- System Utilization & Documentation: Utilize Plexus systems to provide business support accurately documenting all support provided and assisting in identifying areas for improvement and operational efficiency.
- Strategic Project Support: Collaborate with leadership to develop service strategies establish service targets and participate in project teams to enhance overall service quality.
PerformanceBased Qualifications:
- Educational Foundation: A high school diploma or GED is required. An associate degree in business communications or a related field is preferred.
- Proven Expertise:
- Minimum of two years of customer service or administrative support experience; three years of customer service experience is preferred.
- Demonstrated ability to independently handle complex customer service scenarios with a solutionsfocused approach.
- Strong computer proficiency with the ability to navigate multiple systems efficiently and manage a variety of digital tools simultaneously.
- Experience in a collaborative team environment with proven capacity to build and maintain positive relationships with internal and external stakeholders.
- Preferred Spanish or French Bilingual
- SolutionOriented Skills:
- Excellent problemsolving skills with the ability to anticipate obstacles make sound decisions and take ownership of case resolution.
- Strong communication skills adept in both written and verbal exchanges with an emphasis on positive relationship management.
- Proficiency in using sound judgment to determine and authorize appropriate exceptions to enhance customer satisfaction.
About Plexus
Founded in gut health. Experts in microbiome. Plexus Worldwide headquartered in Scottsdale Arizona is a renowned directselling company recognized as a top employer. Over the past 16 years Plexus has dedicated itself to promoting hope health and happiness through its scientifically backed innovative dietary supplements weight management and personal care products sold primarily through Plexus Brand Ambassadors. As a sixtime Best Places to Work awardee Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering through the sale of products. Join us to be part of a team that values people innovation wellness and community impact.
Our Core Values
We contribute to the overall growth and success of Plexus by embracing the Plexus core values:
- We are One Plexus.
- We are accountable.
- We get the job done right.
- We empower others.
Benefits
- Highly rated and competitive medical plans.
- 401k with company match and immediate vesting.
- 1on1 personalized health coaching.
- Many other voluntary benefits.
Parttime employees arent left out! Theyre eligible for paid time off paid sick time floating holidays personalized health coaching EAP and the 401(k) with company match.
To learn more about Plexus Worldwide go to https://plexusworldwide/careers.
Thank you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process please contact us directly at.
We are committed to protecting the privacy and security of your information. Visit ourCandidate Privacy Notice for additional information.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
