Product Design Lead

Believ: ABOUT US

At Believ formerly known as Liberty Charge we believe sustainable transport should be accessible to everyone. Were a Charge Point Operator (CPO) on a mission to create the UKs most reliable electric vehicle charging network that doesnt cost the earth and leaves no one behind.

We work closely with local authorities and businesses to deliver reliable high quality charging networks at pace at scale and at zero cost.

We offer all the advantages of being a scaleup business but with the added security and longterm backing from wellknown parents Liberty Global (who also own our delivery partner Virgin Media O2 and Zouk Capital (who manage the Governments Charging Investment Infrastructure Fund).

Youll be joining this exciting journey at the start of our scaleup phase and work with us to hit the ambitious targets our shareholders have set. Youll become part of a passionate and supportive team in a fastpaced dynamic and resultdriven environment.

About the role

We are seeking a creative and experienced Product Design Lead to lead our user experience and interface design efforts. Reporting directly to the Chief Technology Officer (CTO) this role will be responsible for defining and implementing a usercentric design strategy creating intuitive and visually compelling interfaces and collaborating closely with crossfunctional teams to deliver exceptional user experiences across our products and platforms. Initially you will be the sole designer responsible for all UX & UI across both internal and externally facing mobile and web applications however there is scope for the successful applicant to hire and grow a team to meet the demands of the wider business as we scale.

With a focus on user centric development and design you will be expected to collaborate closely with the CTO Head of Engineering and wider business to ensure that we are developing and implementing initiatives and innovations that put our customers first whilst delivering frictionless seamless and engaging user experiences.

Key responsibilities:

• Lead the development of a comprehensive UX/UI design strategy incorporating user research industry best practices and business goals to drive the evolution of our product user experiences.
• Create wireframes prototypes and highfidelity designs for web and mobile applications incorporating usercentered design principles accessibility standards and brand guidelines.
• Collaborate closely with product management engineering and other stakeholders to understand user needs define product requirements and translate them into intuitive and visually appealing design solutions.
• Conduct user research usability testing and data analysis to gather insights and validate design decisions iteratively refining and improving our products based on user feedback and behavior.
• Oversee the development and maintenance of design systems pattern libraries and style guides to ensure consistency and scalability across our products and platforms.
• Stay informed about emerging design trends technologies and best practices and advocate for their adoption to enhance our design capabilities and deliver innovative user experiences.
• Define and implement design processes and methodologies ensuring consistency efficiency and quality in all aspects of the design lifecycle from ideation to implementation.
• Collaborate with external agencies contractors and partners as needed to augment design resources and capabilities ensuring alignment with project requirements and quality standards.
• Manage and mentor a team of UX/UI designers providing guidance support and feedback to foster a collaborative and highperforming design culture.

About you

At Believ we are building a culture that attracts and retains the best talent. We are a dedicated and highperforming team accustomed to working at pace in an everevolving industry and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful candidate will have the following attributes and skills:

Knowledge & Experience:

• 10 years of experience in UX/UI design with a strong portfolio showcasing a range of projects including web and mobile applications.
• Deep understanding of usercentered design principles design thinking methodologies and usability best practices with a focus on delivering intuitive and delightful user experiences.
• Proficiency in design tools such as Sketch Figma Adobe XD or similar with the ability to create wireframes prototypes and highfidelity designs.
• Strong communication and collaboration skills with the ability to effectively articulate design concepts present ideas and advocate for user needs to crossfunctional teams and stakeholders.
• Experience working in Agile/Scrum environments collaborating closely with product management and engineering teams to deliver iterative design solutions.
• Familiarity with frontend development technologies (HTML CSS JavaScript) and their impact on design implementation with the ability to collaborate with developers to ensure design feasibility and fidelity.
• Proven track record of leading and managing design teams with the ability to inspire motivate and develop talent to achieve business objectives.
• Passion for sustainability clean energy and environmental stewardship with a desire to contribute to positive social and environmental impact through design innovation.

Additional Knowledge (Desirable):

• Knowledge of accessibility standards and best practices with the ability to design inclusive and accessible interfaces for users with diverse needs and abilities.
• Understanding of internationalization and localization principles with experience designing multilingual and culturally sensitive user experiences for global audiences.
• Proficiency in user research methodologies such as interviews surveys and persona development to gain insights into user behaviors motivations and pain points.
• Experience working with crossfunctional teams in a regulated industry such as energy transportation or utilities with an understanding of industryspecific challenges and opportunities.

Skills & Abilities:

• Proven ability to lead and mentor a team of designers fostering a collaborative and highperformance design culture focused on innovation excellence and continuous learning.
• Strong understanding of design systems component libraries and design workflows with the ability to establish and maintain standards and processes to ensure consistency and efficiency.
• Experience conducting user research usability testing and data analysis to inform design decisions and iterate on design solutions based on user feedback and behaviour.
• Excellent visual and interaction design skills with a keen eye for detail typography layout and colour and the ability to create visually compelling and intuitive user interfaces.
• Ability to communicate effectively with technical and nontechnical stakeholders translating complex design concepts into clear and actionable insights.
• Proficiency in design collaboration tools and methodologies such as version control systems (e.g. Git) design handoff tools (e.g. Zeplin InVision Inspect) and design thinking frameworks (e.g. Design Sprints).
• Experience working in a fastpaced and dynamic environment with the ability to adapt quickly to changing priorities navigate ambiguity and drive results.

Benefits

• Competitive salary and bonus scheme
• 25 days annual leave plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year*
• Access to wellbeing and mental health benefits such as the Calm app personal medical insurance critical illness cover dental optical & travel insurance income protection and life assurance
• Pension contribution matched up to 10
• Access to our car benefit scheme and cycle to work scheme
• Access to our online learning platform to continue to develop and grow your career with us.
• 24 hours a year Volunteer Time Off to support causes that are important to you
• Virgin Media / O2 discounts and offers
• Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds)
• Enhanced parental leave policies

* This perk can only be availed for the following calendar year by employees who started before 1st December

Location

The business is currently based in our office in Southwark. The position is full time hybrid with 3 days (Tuesday Wednesday & Thursday) based in the office. Believ is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.