Service Consultant
Service Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Greet customers and offer excellent customer service from intake to release of their vehicles
Perform initial vehicle walk around with customer present to note any visible body damages non working lights and tire tread life
Translate customerreported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and doublecheck that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Organizational skills including the ability to schedule appointments meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Continuing education and knowledge acquisition on the function and repair of newer vehicles
Basic mathematics skills to prepare estimates and process bill and customer payments
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
Required Experience:
Contract
Employment Type
Full-Time
