Member Service Representative II- Full Time St Louis Park
Member Service Representative II- Full Time St Louis Park
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Job Description
Member Services Representative II
Hours:
3840 hours a week shiftsvary between the hours of 8:30am 5:30pm Monday Friday and 8:3012:30 Saturdays. This position will require up to 2 Saturdays a month.
Role:
To assist member and potential members with their financial requests.This includes but not limitedto cash and noncashdepository transactions and account opening and closing including accountsupport.Acts as a resource for members and employees betweenconsumer lending and retail banking processes.
Responsibilities:
- Greets each member in a courteous and professional manner.
- Receives and processes member financial transactions including deposits withdrawals loan payments transferscashiers checks money orders and cash advances.
- Verifies transactions monitorsdeposit accounts and examines documentsfor proper endorsement andnegotiability. Detects and resolvesdiscrepancies promptly.
- Accurately balance cash drawer and checks.
- Processes check ordersInstant Issue debit cards.
- Assisting members with opening new memberships: including new Certificates of deposit checking accounts andsecondary accounts.
- Assist members with closing applicable accounts including deceasedaccounts.
- Completes wire transactions requests in a timely manner
- Research reconcile and answers questionsfor account concernsand questions.
- Cross sells appropriate credit union productsand services.
- Answers phones and responds to members requestsproblems and complaints in a courteous and professionalmanner. If applicable directs themto an appropriate person or department.
- Assist members with travel notescompletion of forms for disputedand fraudulent transactions.
- Completes mandatory forms such as CTRs.
- Reports suspicious memberactivity to managerfor completion of SARs.
- Performs a variety of miscellaneous tasks including processingname and address changes filing scanning computer input verifying scanning and auditingnew accounts.
- Accurately balance ATM
- Perform all dutieslisted above and other relatedduties as assigned.
Performance Measurements:
- To provide friendly professional personal serviceto all members.
- To successfully recommend appropriate new productsand services to members.
- To understand and follow all credit union procedures and policies.
- To balance at least 98 of the time
- To have no more than one postingerror per month.
- To understand and follow all credit union procedures and policies.
- Promptly resolve membersrequests and/or complaints.
- Lead by exampleand maintain a professional workingenvironment.
- Keep management and leadership informedregarding operation issuesthat affect the branch and/or organization.
Knowledge and Skills:
Experience: 1224 months of similaror related experience
Education: High schooleducation diploma or GED equivalent minimum
Interpersonal Skills: Must possessinterpersonal skills not limited to diplomacy courtesy and tact for verbal and written discussions that involved givinginformation to membersor other departments
Other Skills:
Employees should have:
- Active listening skills
- Communication skills
- Problem solving skills
- Time management skills
- Attention to detail
- Ability to maintaincomposure under pressure
- Ability to enjoy interacting with the publicand engaging with employees and membersof internal departments
- Ability to learn and articulate products and servicesoffered by the credit union
- Proficiency in bankingsoftware and MicrosoftOffice
Physical Requirements
- Orientation: This positionprimarily requires sitting and walking.
- Standing: the abilityto stand for an extensive amount of time
- Talking: The ability to express or exchange ideas by means of spokenword to communicate information to membersand coworkers.
- Hearing/Listening: The ability to perceive and reactto the nature of sounds by ear.
- Lifting: The ability to occasionallylift/lower objects of between 10 and 25 pounds.
Reasonable accommodations to these requirements will be made for employeeswith disabilities.
Work Environment: Works in a typical office environment Lightingand temperature levels will bemoderate and noise levels are generally quiet.
As a SharePoint employee you will receive:
Affordable insurance options for Medical Dental Vision and more!
Companypaid Life/AD&D and ShortTerm/LongTerm Insurances
Generous PTO offerings
Paid holidays generally include New Years Day MLK Day Memorial Day Independence Day Columbus Day/Indigenous Peoples Day Veterans Day Thanksgiving Day and Christmas Day
401(k) and an employer match
This Job Description is not a complete statement of all duties andresponsibilities comprising the position.
Required Experience:
Unclear Seniority
Employment Type
Hourly
