Network Operations Analyst I-III
Network Operations Analyst I-III
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Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Take part in NOC the shift schedule for daily/nightly tier 1 operations coverage and support of AECCs operational network.
- Provide professional and exceptional customer service to AECCs members customers vendors and business partners whether in person onphone or electronically.
- Answer the AECC NOC hotline and comprehend information given verbally to make informative decisions.
- Monitor the AECC NOC email inbox and respond to requests and important information.
- Perform and complete daily/nightly NOC duties and standard operating procedures such as shift change documentation system log reviews proactive system/equipment checks etc.
- Proactively interface with AECC NOC monitoring tools for active or potential problems to maintain the reliability performance and business continuity of AECCs critical applications/systems such as network infrastructure and physical/virtual servers.
- Perform incident management and documentation such as initial troubleshooting and recording incidents via ticketing systems written/verbal communications updates to affected users/stakeholders escalations etc.
- Provide tier 1 standard operating procedures that diagnose and troubleshoot network infrastructure/systems
- Support system/equipment life cycle such as software/security updates commissioning and decommissioning processes etc.
- Perform and take part in systems testing and documentation tasks such as network failover business continuity testing etc.
- Analyze metrics and report performance trends to provide a proactive approach in predicting future issues or outages.
- Perform any other duties assigned
- Due to our obligation to provide continuous reliable electric service to our customers the ability to maintain regular and punctual attendance and the ability to work outside your regularly scheduled office hours when necessary is an essential function of the job.
Minimum Qualifications
Associates degree plus related experience or equivalent combination of education and experience.
Analyst I 2 years of related experience
Analyst II 4 years of related experience
Analyst III 7 years of related experience
REQUIRED CERTIFICATES LICENSES REGISTRATIONS
Drivers license
PREFERRED CERTIFICATES LICENSES REGISTRATIONS
CompTIA Net Or the ability to obtain this certification within a year.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with highlevel diversity and decision making. While performing the functions of this job the employee is continuously required to sit use hands to
finger handle or feel talk or hear; regularly required to stand walk reach with hands and arms; occasionally required to climb or balance stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; color vision; and ability to adjust focus.
ADDITIONAL INFORMATION
Must be flexible to work weekends and/or overnight shifts as necessary Some travel <10 will be required. Experience working in a processoriented workflow environment. Understanding of network technologies (WAN LAN WLAN VPN etc. Working knowledge of enterprise software tools such as MS Office suite.
Proven customer experience and practiced oral and written communication skills. Selfmotivated and ability to take initiative.
Benefits
- 100 Company Funded Defined Benefit Pension Plan
- 401(k) with 3 Dollarfor Dollar Company Match
- Health Dental and Vision Insurance
- 9 Paid holidays
- 2 Floating holidays
- Educational assistance
- Paid time off accrual
- Shortterm disability
- Longterm disability
- Free & confidential Employee Assistance Program
EEO/AA/M/F/VETS/DISABLED
Arkansas Electric Cooperative Corporation and Arkansas Electric Cooperatives Inc. are Equal Opportunity Workplace and an Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status age or any other protected category.
Required Experience:
IC
Employment Type
Full-Time
