Sales and Operational Excellence:
- Exceed Sales KPIs and maintain operational excellence.
- Empower the team to achieve sales targets.
- Ensure compliance with SOPs and conduct store audits.
Be a Role Model:
- Ensure exceptional guest experiences.
- Create engaging narratives for customer engagement.
- Inspire and coach sales associates.
- Ensure team members embody LEGOs commitment to creativity and play.
Customer Experience:
- Provide clear direction for delivering a signature experience.
- Maintain visually appealing store displays.
- Maximize repeat business and Net Promoter Score
Team Leadership and Development:
- Recruit and develop a high performing team.
- Communicate effectively through coaching and performance management.
- Identify and develop talent for career progression
Collaboration and Business Performance:
- Collaborate effectively with internal and external stakeholders
- Demonstrate strong teamwork to deliver business performance
- Solve store issues to ensure smooth operations.
Requirements
- Minimum of 6 years in retail management roles.
- Strong ability to motivate and develop a highperforming team.
- Excellent organizational and communication skills.
- Proven track record in achieving sales targets and maintaining operational standards.
- Passionate about delivering exceptional customer experiences.
- Keen eye for visual merchandising and store layout.
- Demonstrated problemsolving skills to efficiently resolve operational issues.
- Ability to embody and inspire others with LEGOs brand values of creativity and play.
Benefits
Whats in it for you
- Best in Industry Incentive policy
- 5day Working Week
- Learning assistance for personal and professional development
- Comprehensive insurance coverage.
- Ample Purchase Plan and employee discounts.
- Fasttrack career growth for top performers.
- Diverse dynamic and inclusive work culture.
- Interestfree Loans.
Required Experience:
Manager