Manager IM Inforce Life and Disability Operations Insurance
Manager IM Inforce Life and Disability Operations Insurance
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$ 84320 - 138522
1 Vacancy
Job Description
Do you want to be part of a collaborative leadership team Do you think big and grow accelerate impact and lead change Is a culture where People Count We Do the Right Thing and We Hold Ourselves to Very High Standards important to you Are you skilled to a consumercentric mindset If so then you may be a great fit for this Manager position accountable for our CARE Teams in Individual Markets (IM) Inforce Operations.
As a CARE Manager youll ensure the team delivers on our goal to show genuine care for our consumers through the work that we do. Your team is highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work keeping consumers informed during every step of their request demonstrate genuine care and actively engage with consumers to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate and its also an acronym for Communicate Advocate Respond and Empower the actions needed to show CARE. You will also drive change and ensure customer satisfaction by coordinating new hire & existing colleague training. You will play a key role in planning design development and continuous maintenance of Inforce training programs. You will research and recognize patterns summarize results and provide recommendations for actions to address gaps in training as well as the knowledge and skills of colleagues.
The ideal candidate will bring a strong background in insurance operations leadership and process improvement. Skills for success include driving positive changes enjoying team collaboration being handson with leadership and data possessing exceptional communication skills holding an innovative and proactive mind and understanding what it takes to drive a consumercentric operation.
You are
- A leader who can execute and follow through on commitments; hold yourself accountable to meet strategic priorities.
- Skilled in motivating and empowering teams to take ownership and accountability for the consumer experience and to deliver results.
- Confident and skilled to control consumer and field escalations; able to utilize resources and use logic to solve problems quickly.
- A shrewd communicator who can provide focused constructive honest updates and feedback.
- Goaloriented and able to deliver results aligned with business priorities and key performance metrics.
- Highly focused on the consumer and know how to translate that into actionable leadership.
- Highly focused on staff development and success; cocreate meaningful career development plans.
- Leverage talent through delegation and stretch assignments.
- Team focused and key influencer within the team and across the organization.
You will
- Drive production with the consumer at the forefront of everything we do ensuring that your teams consistently demonstrate genuine care and create meaningful moments that matter.
- Drive initiatives to improve efficiency reduce costs and enhance customer satisfaction.
- Foster a culture of collaboration accountability and continuous improvement.
- Oversee daily operations ensuring timely and accurate processing of client/agency service requests.
- Implement and optimize workflows to enhance productivity and reduce errors.
- Develop and monitor key performance indicators (KPIs) to measure success and identify areas for improvement.
- Ensure all operations comply with regulatory requirements and company policies.
- Resolve escalated customer issues and develop strategies to prevent recurrence.
- Drive digital transformation initiatives to enhance operational efficiency and customer experience.
- Engage with business partners to understand the training needs maintain an appropriate level of organizational literacy and contribute to the success of Individual Markets strategic priorities.
- Partner with Workforce Planning to determine colleagues needed to support and maintain SLAs.
- Work closely with CARE leaders to align training objectives with organizational goals.
- Work closely with our shared services partners (i.e. Quality Assurance Workforce Planning Learning & Development).
- Encourage a culture of learning within the team by sharing insights and best practices.
You have
- 5 years of experience in a leadership role with responsibility for managing cross functional teams insurance operations and policy administration.
- Excellent leadership and communication skills with the ability to influence at all levels.
- Proven track record in process improvement project management and driving results.
- Strong knowledge of life insurance products systems and regulatory requirements.
- Ability to identify patterns and trends and drive proactive and practical solutions.
- Strong proficiency in Outlook Microsoft Word and creating Excel spreadsheets and PowerPoint presentations.
- A BA/BS degree or equivalent industry experience is preferred.
Location
The primary location for this position is our Bethlehem PA or Pittsfield MA office location. This is a hybrid position with 3 days a week in the office and 2 days a week remote.
Travel
10 travel required for this position. Youll be expected to travel to a Guardian work location as determined by your manager.
Salary Range:
$84320.00 $138522.50The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful candidate. In addition to salary this role may also be eligible for annual sales or other incentive compensation.
Our Promise
At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skillbuilding leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.
Inspire WellBeing
As part of Guardians Purpose to inspire wellbeing we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife/careers/corporate/benefits.Benefits apply to fulltime eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Required Experience:
Manager
Employment Type
Full-Time
