Case Manager - Florida Disaster Management
Case Manager - Florida Disaster Management
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Job Description
ICF seeks a Case Manager to support and promote housing recovery through Community Development Block Grant Disaster Recovery (CDBGDR) programs for hurricaneimpacted counties in Florida. As a Case Manager you will interact directly with applicants for federal assistance provided under the Department of Housing and Urban Development (HUD) CDBGDR Program.
To be considered you must reside in one of the following areas: Pasco County Hillsborough County Broward County Lee County and the City of Ft. Lauderdale.
Compensation: While the range below is broader this position will offer a salary range in the mid60s as determined by the hiring team. Higher education and experience will not change this salary range.
This position is fulltime benefiteligible and onsite and requires but is not limited to the following responsibilities:
Key Responsibilities:
- Provide excellent customer service by communicating with applicants by phone email and inperson to communicate program requirements and provide frequent updates on case status
- Coordinate with program team members including the case management lead QA/QC staff and construction teams to ensure applications are being efficiently processed through each phase.
- Support public outreach events and offsite applicant meetings
- Make eligibility determinations aligned with program standards and requirements.
- Gather scan and store required program eligibility and other required information in electronic databases and case management systems
- Prepare letters to applicants and other required program documents
- Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures
- Complete a final review to closeout the applicants case.
- Provide tracking and reporting information on cases progressing from intake to closeout
- Manage multiple priorities and work limited overtime as necessary.
Minimum Qualifications:
- High School Diploma
- 2 years of work experience with case management public housing or disaster recovery related work
- 2 years of experience with Microsoft Office (Microsoft Word Excel and PowerPoint) and Adobe Acrobat.
Preferred Skills/ Experience/ Qualifications:
- Experience in the field of housing reconstruction or rehabilitation
- Abilitytolearnanalyzeandunderstandcomplex documents such astax returns property deeds insurance disasterrelated documentation and other programrelated documents.
- Demonstrated ability to review documents at a close level of detail and catch subtle differences.
- Strong verbal and written communication skills.
- Skilled in multitasking organizing and prioritizing work in a fastpaced environment.
- Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone.
- Ability to work successfully with socioeconomically and culturally diverse applicants.
- Experience in analyzing information and problemsolving.
- A flexible schedule that can accommodate some evening or weekend work as may be required.
- Experience facilitating client applications to public benefit programs.
- Experience in disaster recovery and/or housing support services or programs.
- Bilingual in English and Spanishis a plus.
This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether inperson or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on fulltime employment is:
$50113.00 $85192.00Florida Client Office (FL88Required Experience:
Manager
Employment Type
Full-Time
