Associate Engineer - Global IT Helpdesk
Associate Engineer - Global IT Helpdesk
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Job Description
Job Description
The Associate Engineer Global IT Helpdesk will be based in Chennai reporting to Senior Manager .
What a typical day looks like:
- Provide 24/7 IT Support via Chats Tickets and Calls
- L1 Support for Frequently used applications like MS Office Zoom VPN Box SharePoint etc.
- First point of contact to handle IT issues from internal users
- Troubleshoot technical issues through remote desktop connection
- Modify email distribution list permissions
- Modify Active Directory groups
- Software installations and Repairs
- Document the issues correctly Handle/escalate the tickets promptly in Ticketing tool like servicenow
- Maintain Service Level Agreement for all the tickets
- Prompt response to the emails received in the shift
The experience were looking to add to our team:
- BE/B.Tech BSC/MSC(IT & Computer science) BCA/MCA Graduates with no standing arrears and 60 and above throughout the academics.
- Experience should be 02yrs.
- Should be willing to work in rotational shifts (including night shifts).
- Should possess good communications Skills.
- Should have experience or knowledge in IT Service Desk / Technical troubleshooting.
- Basic understanding on Operating System (Win 10 & 11.
- Basic Networking knowledge
- Basic knowledge of email clients MS Office Office 365
- Ability to execute normal tasks with little supervision
- Creative and innovative thinker
- Problem Resolution Skills
- Customer Service Oriented
- International BPO background will be an additional advantage
What youll receive for the great work you provide:
Health insurance
PTO
BB04
Job Category
Flex does not accept unsolicited resumes from headhunters recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. Flex does not discriminate in employment opportunities or practices based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by emailing: . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the email address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.
Required Experience:
Exec
Employment Type
Full-Time
