Sr Manager People Operations
Sr Manager People Operations
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Job Description
Who is Bird
Bird is on a mission to make cities more livable by reducing car usage traffic and carbon emissions. Our cleaner affordable and ondemand micromobility solutions are available in cities around the world. We partner closely with the communities we serve to offer a reliable ecofriendly transportation option that helps people move freely and sustainably.
About the Role
Bird is seeking a strategic and handson Senior Manager People Operations to lead the daytoday and operational excellence of our global People Operations and Payroll functions. Reporting to the VP People this role will play a critical part in scaling and streamlining our systems policies and programs in support of Birds global workforce.
This leader will oversee two key teamsPayroll and People Operationsand serve as the operational backbone of the People function. The ideal candidate is a collaborative builder with a passion for people systems and process improvement. They thrive in complexity bring structure to ambiguity and lead with a serviceoriented mindset.
Reporting Relationship: The role reports to the Vice President People who reports to the CEO.
Team Overview:
This role leads the Payroll and People Operations globally across Bird with teams across N. America & Europe.
- The team this role oversees is as follows:
Total Team: 5Payroll Team:
- Sr. Manager Global Payroll (US)
- Sr. Payroll Specialist (US)
- Sr. Payroll Specialist (Portugal)
People Operations Team:
- People Operations Associate (US)
- Dotted line: People Operations Associate (Portugal)
Key Responsibilities
- People Operations Leadership
- Lead and evolve the global People Operations function ensuring exceptional employee experience from onboarding to offboarding
- Own and continuously improve core HR processes systems and policies that support Birds global employee base.
- Manage employee lifecycle workflows (onboarding offboarding employment verification contractor support) with a strong focus on efficiency and compliance.
- Ensure timely and accurate handling of Peoplerelated queries through Zendesk and functional mailboxes (e.g. payroll@
- Payroll & Timekeeping Oversight
- Lead and support the Global Payroll function to ensure timely accurate and compliant payroll processing across all regions.
- Manage and improve payroll operations across multiple systems including ADP Dayforce and localized tools.
- Oversee timekeeping systems and processes to support hourly and salaried populations globally.
- Partner with Finance and Legal to ensure alignment on payroll tax and compliance matters.
- HR Systems Data & Analytics
- Partner with internal stakeholders to ensure data accuracy and integrity across systems and integrations.
- Build and deliver people analytics dashboards and reporting that support strategic workforce decisions.
- Lead efforts around automation data flow and process documentation.
- Own the HR tech stack and drive system optimization across tools:
- HRIS & People Systems: BambooHR ADP Ceridian Dayforce
- Compensation & Benchmarking: Radford Pave
- Recruiting & Performance: Greenhouse Lattice
- Service & Knowledge Management: Zendesk Confluence
- Collaboration & Analytics: Google Suite (Sheets Slides Docs) custom dashboards and reporting tools.
- Policy Compliance Training & Process Improvement
- Maintain and evolve global HR policies to ensure consistency compliance and clarity across all regions.
- Continuously assess and improve People Operations processes to enhance efficiency scalability and the employee experienceparticularly across onboarding offboarding data management and contractor support.
- Lead training initiatives related to Payroll and People Operations to ensure People Managers and employees are wellversed in key processes systems timelines and responsibilities.
- Coordinate compliancerelated training and documentation across all geographies.
- Own communication and change management efforts for People Operations and Payroll programsensuring transparency consistency and adoption of new or updated initiatives.
- Partner with Legal to ensure continuous adherence to local labor laws documentation requirements and data privacy regulations.
- Team Development & CrossFunctional Collaboration
- Lead coach and develop a highperforming team with a culture of accountability service and continuous learning.
- Collaborate closely with Legal Finance and IT to ensure seamless of People programs.
- Act as a strategic partner to the VP People and People Business Partners aligning operational strategy with business needs.
What You Bring
- REQUIRED: 10 years of progressive experience in People Operations HR and Payroll functions including 3 years in a people management role.
- REQUIRED: Experience at both largescale public companies and smallerscale startup private environments required
- Experience leading crossfunctional and crossregional teams.
- Deep understanding of HR systems tools and dataespecially BambooHR Dayforce ADP Greenhouse and Lattice.
- Proven ability to build and scale processes in fastpaced highgrowth and global environments.
- Knowledge of employment compliance across North America and EMEA regions.
- Strong analytical mindset with experience building dashboards and leveraging people data to drive decisions.
- Excellent communication and project management skills.
- A passion for people process improvement and building great internal experiences.
Culture at Bird
Were an ambitious smart and openminded team that is passionate about our mission. Each day is unlike the last as we constantly move forward challenge each other and work together to create the future of micromobility.
Benefits & Perks
We want people to succeed at Bird so we give our teams plenty of time off to relax and recharge. We also offer a workfromhome stipend an employerpaid healthcare package and Bird ride credits to get you where you need to be.
Inclusion at Bird
Bird stands for a culture of inclusion. We celebrate different backgrounds experiences and perspectives encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race color religion sex national origin age disability veteran status or genetics and we are dedicated to providing an inclusive open and diverse work environment.
Sounds like a place youd like to work Sweet. Lets chat.
#LIREMOTE
Required Experience:
Manager
Employment Type
Full Time
