Product and Application Support Specialist
Product and Application Support Specialist
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Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
At Cytiva one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake lifesaving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. Take your next step to an altogether lifechanging career.
Learn about the Danaher Business System which makes everything possible.
What you will do
Respond to product/application related local and European customer inquiries and feedback through the appropriate questioning techniques to identify the nature of the request/complaint. Most support will be given remotely e.g. via email phone and chat.
Advise the appropriate sales staff of the content of product/application related customer inquiries and feedback and their outcome.
Meet with agreed service levels time scales and standard operating procedures.
On request deliver uptodate application training on company products and their related scientific background for sales staff other company departments and/or customers.
Seek opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation upand crossselling and initiating quotations).
Maintain a high level of technical knowledge and competence on specialist subjects products and their applications.
Establish and maintain positive and collaborative working relationships with customers and sales staff.
Manage scientific support information database / documentation / paperwork prioritizing and processing this in an orderly and consistent manner maintaining accurate complete and uptodate information on all technical customer requests of information and feedback.
Who you are:
Life Sciences degree preferably PhD or equivalent experience in Life Sciences Chemistry Biomedical Engineering or related field
Fluent in English and German or French additional European language/s is beneficial.
Prior scientific and laboratory experience with solid demonstrable expertise in Lab Filtration products like lab scale filter papers glass microfiber filter membrane filters as well as syringe filters discs and capsule filter centrifugal devices microwell filter plates tangential flow filtration system (Cytiva Minimate) and/or filtration hardware.
Desired experience from working with filtration of microbiology samples environmental monitoring and immunodiagnostics assays.
Excellent written and verbal communication skills and ability to interface and influence at all levels in the organization.
Team oriented and customer focused the ability to motivate and work well with diverse global and crossfunctional teams
Willingness to travel
EU work permit
It would be a plus if you also possess previous experience in:
GMP experience and process development
Experience of giving scientific presentations and building and maintaining customer relationships
Maintain a high level of technical knowledge and competence on specialist subjects products and their applications
#LIRemote
Join our winning team today. Together well accelerate the reallife impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit www.danaher.
At Danaher we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
