Director Centralized Services

Who We Are

Core Spaces (Core) is more than a real estate company its a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live) GRIT (We Got This) LIFT (Help Each Other Win) SHINE (Bring Your Full Self) UPHOLD (Never Break Trust) GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.

What We Do

Founded in 2010 Core is a vertically integrated company focused on acquiring developing managing and lending across the student housing and buildtorent (BTR) sectors. Its residential communities feature worldclass amenities progressive design and hospitalitydriven client service. In its awardwinning student portfolio Core currently owns and/or manages over 45600 beds* and has a pipeline of over 45000 beds* in various stages of development. Cores BTR division currently has over 3000 homes under development and in its pipeline in highgrowth metros across the country. For more information visit www.corespaces.

*Portfolio and pipeline numbers as of November 2024

Benefits That Matter

• A culture that provides you with a sense of belonging
• Hybrid and remote work options to promote worklife balance
• Competitive pay that values your contributions
• Annual incentive to reward your achievements
• Paid unlimited PTO to disconnect or celebrate life milestones
• Paid 15 holidays including your birthday to disconnect and celebrate
• Paid Parental Leave that begins after 90 days
• Paid volunteer time off to give back to your community
• Monthly workshop weeks; fewer meetings & more collaboration
• Robust health plan options that begin within at least 30 days of your employment
• Monthly phone reimbursement
• Wellness allowance and perks including a yearly subscription to a meditation app
• An environment that provides you a voice to share your perspectives
• Employee Assistance Program (EAP) for access to confidential support services
• Company retirement options including 401(k) matching & Roth account option

Position Overview

The Director of Centralized Services will be responsible for hiring training and developing a proficient team dedicated to executing the daily activities related to accounts payable accounts receivable and assisting with the financial management of their designated communities. The Centralized Services Director will leverage centralization tools advise on best practices and assist with the development and training of all supporting tools and software to drive efficiency automation and communication as part of this strategy. This operations leader is the ultimate champion of Cores Values.

What You Will Do

• Collaborate with the Vice President of Operations Support on strategy and goals related to longterm vision for centralized collections and leasing
• Spearhead the recruitment training and continuous development of team members fostering their growth and expertise.
• Establish and refine the framework of this department within the operational platform overseeing its successful implementation of the centralized platform
• Develops or makes recommendations for enhancements of implementing policies updating procedures and required systems to increase efficiencies and known ownership of identified responsibilities.
• Define KPIs and hold team members accountable for daily weekly and monthly tasks related to delinquency goal invoice review and processing variance reporting and financial reporting; Collaborate with crossfunctional teams including accounting technology and business systems to ensure comprehensive visibility into portfolio performance.
• Works closely with accounting to improve policy and processes related to the monthly variance reports and ensures best practices are in place for clean and accurate monthly financials
• Develop portfolio reporting platform to provide insight for property and portfolio performance
• Directs and supports special projects as assigned.

Ideally youll have

• At least seven 7 years of Property Management experience within MultiFamily or Student Housing (required)
• Preferably two 2 years of experience at a Regional level or above showcasing a trajectory of growth and leadership
• Strong leadership skills ability to be able to inspire and guide team members to achieve their best performance
• Proficiency in data analysis and interpretation is beneficial for defining KPIs tracking performance and making datadriven decisions
• Proficiency in navigating systems including the ability to analyze and direct workflow customize processes to meet business needs and leverage automation
• Experience in training and developing team members as the role involves the recruitment and continuous development of staff
• A deep understanding of financial management principles including accounts payable accounts receivable and financial reporting is crucial for effective oversight and decisionmaking
• College degree is preferred or equivalent work experience

Youll crush it if you have

• 2 years of experience with Centralized Services
• Exceptional communication skills both verbal and written adaptable to a variety of audiences
• Confidence in decisionmaking skills based on a wealth of experience
• Proficiency in team building to enhance group dynamics fostering a collaborative and productive environment
• Proficiency managing and building out backend workflows through property management software and AI software
• Strong customer service skills to resolve concerns and celebrate wins
• Flexibility to perform in a fast pace growing and evolvingenvironment

Organizational Structure

Reports to: Vice President of Operations Support

Direct Reports: Centralized Account Managers

Disclaimer: Please note that job responsibilities reporting lines and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

As an Equal Opportunity Employer Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.