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You will be updated with latest job alerts via emailCohesity is a leader in AIpowered data security and management. Aided by an extensive ecosystem of partners Cohesity makes it easy to secure protect manage and get value from data across the data center edge and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities including immutable backup snapshots AIbased threat detection monitoring for malicious behavior and rapid recovery at scale.
Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design.
Join us on our mission to shape the future of our industry.
Ready to secure the future of data with Cohesity
Cohesity is on a mission to radically simplify how organizations secure and manage their data while unlocking limitless value. As a leader in data security and management we make it easy to secure protect manage and derive value from dataacross the data center edge and cloud. At Cohesity were a group of builders and gogetters who are committed to doing the right thing. We encourage you to come as you are as our differences make us stronger.
Weve been named a Leader by multiple analyst firms and are prominently featured in the Forbes Cloud 100 and CRNs Coolest Cloud companies.
Join us and well lead the way together!
Sr. Customer Success Manager India (Pune)
Surround yourself with passionate talented colleagues who build resilient data security and data management solutions for the worlds largest companies!
Do you enjoy helping enterprise customers achieve their desired outcomes from their technology services investments Do you have a high level of ambition and thrive in an ambiguous environment
If you do we have the perfect job opportunity for you!
As a Sr. Customer Success Manager you will focus on ensuring our customers success by enhancing the customer lifecycle journey providing technical oversight during deployment driving adoption of Cohesitys technology assuring frictionless renewals and eliminating churn. You are the customers primary liaison into Cohesity and are accountable for identifying and directly addressing business and technical issues impacting customer success.
Upon joining our Customer Experience Team you will play a critical role in customer relationship development operational expertise road mapping and cross functional collaboration and analytical skills.
The ideal candidate is truly passionate about customer advocacy and thrives in a fastpaced environment. This person has a focus on quality management fostering an environment of innovation and high accountability and demonstrating the ability to drive continuous operational improvement as a way of working and managing.
This hire will support regional time zone and may require working outside of core hours ability to work evenings or weekends during customer escalations or ad hoc customer meetings.
HOW YOULL SPEND YOUR TIME HERE:
Increase the lifetime value of the Customer through greater advocacy serving as a customer advocate in the evolution of our products and platform functionality integral to the customers success.
Elevate the customer experience by achieving higher product adoption customer satisfaction and overall health scores.
Ensure delivery on key operational metrics including Customer Health Adoption (Consumption & Usage) Referenceability Renewal Likelihood Upsell / CrossSell Potential and Net Retention Rate and churn.
Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV).
Work closely with Account Teams and Renewals Managers to identify new opportunities and upsell potential while addressing any issues putting renewals at risk.
Engage broadly across the Customer organization from users through to CLevel/Influencer as required.
Ensure customer feedback and required capabilities are clearly captured and conveyed internally to enable ongoing improvement of process products and services.
Support customers by addressing important issues and if necessary creating effective guidelines for their specific needs.
Ability to onboard Cohesity customers to achieve agreedupon outcomes postimplementation.
Collaborate with our Critical Accounts Program (CAP) team to assist in restoring accounts with negative sentiment to a positive state.
Understand and report back on voice of customer feedback collected from randomly selected Cohesity customers and address any issues and provide followup.
WED LOVE TO TALK IF YOU HAVE MANY OF THE FOLLOWING:
A relevant Bachelors degree or equivalent experience; preference for computer science business management or related degrees.
Strong empathy for customers and a passion for revenue and growth.
Deep understanding of value drivers in recurring revenue business models.
Account Management experience as an AE SE CSM Operations Manager or equivalent strongly preferred.
Deep business operations expertise adept at creating relevant and compelling customerfacing reports messages and dashboards.
Strong ability to influence through persuasion negotiation and consensus building internally and externally.
Demonstrated desire for continuous learning and improvement.
Excellent communication and presentation skills.
Demonstrated success at strategy implementation and .
Join us in our mission to revolutionize data management and be a part of our journey towards building a flawless customer experience.
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InOffice Expectations
Cohesity employees who are within a reasonable commute (e.g. within a fortyfive 45 minute average travel time) work out of our core offices 23 days a week of their choosing.
Required Experience:
Manager
Full-Time