Customer Service Representative Denver CO
Customer Service Representative Denver CO
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Salary Not Disclosed
1 Vacancy
Job Description
Why should you consider this opportunity
Would you like to be part of a worlds leading producer of building materials that inspire architectural and decorative solutions Are you passionate about distribution of products that inspire the life of many people
At Cosentino (www.cosentino) we are looking for a Customer Service Representative to join our Distribution Center located in Denver CO. The Centers are an example of Cosentinos total commitment to its clients providing them with exclusive and highquality service. The Centers combine the functions of (a) warehouse (b) brand and product showroom and (c) sales network.
You will join a company:
With an international mindset and presence in 80 countries
With an amazing growth story sustained by an extraordinary innovation with products such as Silestone Dekton and Sensa by Cosentino
In which you will be able to grow your career and develop your leadership skills
What will you be doing
As a Customer Service Representative we expect you to deliver an excellent excellence in Customer Service through fast and accurate processing of orders. You will be a key liaison between our customers and our company assisting them with general inquiries regarding but not limited to: pricing products availability of inventory delivery scheduling order confirmations and keeping their account up to date in respect to receivables.
You are going to To be successful on in this position if you are excited to help both external and internal customers being patient empathetic and passionately communicative to all. We expect our Customer Service Representatives to put themselves in our customers shoes and advocate for them when necessary. As a Customer Services Representative you will be working with different tasks:
Organization and Administration
Perform and keep record of documents in the center according to its needs; this includes but is not limited to accounts receivable accounts payables invoices credits tax certificates and customer payments records.
Manage and maintain the showroom; this includes ordering and stocking supplies needed maintaining equipment placing marketing materials logging attending to daily visitors and events recording each visitor/event into SalesForce.
Support the sales team by preparing sample shipments for customers and end users checking stock of materials when requested as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
Customer Service
Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders scheduling visits to showroom leading ivewings viewings & reservation of specific material slabs solving customer issues processing orders scheduling material deliveries and maintaining customer account receivables.
Provide customer support over the phone facetoface and via email.
Perform analysis in SAP as requested by the GM Operations Manager or the sales/promotion force.
What are we looking for
EXPERIENCE
Required
2 years of experience in Customer Service.
1 year of experience with invoicing and order entry.
Desired
Customer Service experience in construction manufacturing distribution or related industry experience
EDUCATION
Required
High School Diploma/GED
Desired
Bachelors degree in Business Communication Marketing or related fields.
KNOWLEDGES
Required
Profeciency in Microsof Proficiency in Microsoft Office (Excel Word Outlook etc.
Desired
Use of SAP ERP or Order system preferred.
SKILLS
Required
Excelent Excellent customer service skills
Ability to multitask and work in an extremely fast paced environment
Excelent Advanced written and verbal communication skills both verbal and written.
PREFERRED BEHAVIORS
Required
Selfconfidence
Flexibility
Initiative
Safety oriented
Passion
Respect towards others
ABOUT COSENTINO
Cosentino the worlds leading producer of Silestone quartz surfaces is a familyowned business. It focuses on the design production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design innovation and environmental respect. The group based its development on international expansion and an innovative research program which enables it to use the most advanced technology to obtain new materials. Cosentinos activity covers the entire natural stone manufacturing process from extraction and processing to the installation of quartz surfaces such as kitchen and bathroom worktops cladding and other products.
Cosentino is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.
If you are an individual or veteran with a disability who requires any type of accommodation please contact the People Department ator at our email address:
Required Experience:
Unclear Seniority
Employment Type
Full Time
