Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative
(Remote Full-Time)
Company:
Heritage Civil Works
West Des Moines IA
About Us:
Heritage Civil Works is a forward-thinking engineering firm focused on delivering smart sustainable infrastructure solutions across the U.S. We pride ourselves on a strong commitment to client satisfaction innovation and a positive team culture. As we expand our operations were seeking a dedicated and professional Customer Service Representative to support our growing team and client base.
Position Overview:
As a Customer Service Representative youll be the first point of contact for our clients vendors and internal stakeholders. Your role will involve answering inquiries resolving issues and ensuring a smooth and positive experience for every person you assist. You will work closely with our operations and project teams to provide timely accurate information and support.
Key Responsibilities:
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Respond promptly to customer inquiries via phone email and live chat
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Handle customer issues with professionalism empathy and efficiency
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Provide accurate information about services schedules and project updates
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Maintain detailed records of customer interactions in CRM systems
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Collaborate with internal departments to resolve client issues and requests
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Monitor incoming support tickets and ensure timely resolution
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Identify recurring customer concerns and escalate them when necessary
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Support onboarding of new clients and assist with documentation
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Represent the Heritage Civil Works brand with clarity and courtesy
Requirements:
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Previous customer service or administrative experience (1 years preferred)
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Excellent verbal and written communication skills
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Ability to multitask prioritize and manage time effectively
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Strong problem-solving skills and a proactive attitude
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Comfortable using digital tools and support platforms (e.g. CRM email chat tools)
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Reliable internet connection and a quiet remote working environment
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High school diploma or equivalent (Associate or Bachelors degree a plus)
What We Offer:
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Remote flexibility work from anywhere
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Competitive hourly pay
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Full benefits package effective immediately (health dental vision PTO)
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Provided equipment and IT support
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Ongoing training and development
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A supportive mission-driven team environment
Work Schedule:
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Monday to Friday
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Typical hours: 9:00 AM 5:00 PM (local time)
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Occasional flexibility available depending on team and project needs
Join Us:
If youre passionate about providing excellent service and being part of a company that values your voice and contributions wed love to hear from you.
Health Insurance
Paid Time Off
Employment Type
Full Time
