Patient Care Coordinator
Patient Care Coordinator
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
Education/Experience:
- High School Diploma
- Minimum of two years experience in healthcare field preferred
Skills:
- Knowledge of musculoskeletal spine surgical diagnosis and treatment
- Knowledge of insurance and Workers Compensation systems
- Demonstrates excellent customer service
- Ability to manage and prioritize multiple tasks in fast paced environment
- Strong problem solving problem prevention and decision making skills
- Ability to convey empathy
- Excellent oral and written communication skills
- Ability to maintain composure and restore calm in a stressful situation
- Uses good judgment and diplomacy when dealing with others
- Desire and ability to work in a team environment
- Computer proficient with ability to learn multiple software applications
Essential Functions:
- Help develop and maintain a corporate culture that supports the mission and values
- of Mayfield Clinic.
- Provide excellent service to internal and external customers
- Demonstrates empathetic helpful and courteous behavior to all customers.
- Exhibits ability to express appreciation of the customers unique needs.
- Speaks clearly uses good grammar and uses voice inflection that communicates understanding and concern.
- Demonstrates good listening skills.
- Demonstrates ability to respond appropriately to patients fears anxiety and anger.
- Demonstrates ability to assure customers of Mayfields desire and ability to meet their needs.
- Demonstrates ability to gain callers understanding and acceptance of Mayfield Clinic processes.
- Exercises initiative creativity and courage to act in the best interest of the patient.
- Effectively triage and process all urgent/emergent patients.
- Coordinate with Initial Care department and surgeon offices those spine patients who relate potentially emergent or progressive neurologic symptoms. Those patients will be evaluated/triaged out of the standard review process according to the established protocol.
- Ensure that an expedited review and or appointment is completed.
- Communicate physician disposition and instructions to the patient in a timely manner.
- Provide initial care coordination for patients receiving preappointment treatment.
- Initially review the referred patients diagnosis medical history and physician disposition and effectively communicate this information to the patient.
- Direct patients to facilities listed on the Network Provider list when pre appointment treatment is recommended and facilitate prescriptions to these facilities.
- Assist physicians in coordination of care of spine patients with other health care professionals.
- Refer patients to other community and internal resources as necessary Pain Management PMR etc.
- Communicate physician disposition and/or patient response to recommendations to the primary care or referring physician.
- New Patient appointment scheduling with Mayfield Clinic physicians
- Mailing of New Patient Packet and correspondence
- Provide ongoing care coordination for patients receiving preappointment treatment
- Followup with patient and therapists in a timely manner to discuss patients response to treatment as well as obtain written progress reports
- Communicate progress to the reviewing physician for next steps determination
- Immediately communicate patient noncompliance with treatment recommendations to the referring physician
- Communicate written treatment completion information to the Primary Care or referring physician if pretreatment results in symptom resolution and patient does not require an appointment at Mayfield Clinic
- Coordinate and execute other Priority Consult responsibilities as necessary.
- Assist in the development documentation and analysis of program performance.
- Serve as a clinical resource to initial care specialists as appropriate.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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