Guest Experience Supervisor
Guest Experience Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Delta Hotels by Marriott Edinburgh are on the lookout for a Guest Experience Supervisor to join our team!
About us: Delta Hotels are a 4* full service brand in the Marriott Portfolio. We are simple made perfect. Located just 2 miles from Edinburgh Airport and only 15 minutes from the city centre we are all about giving a streamlined premium experience with rooms that work for our guest needs! Working at Delta by Marriott means you are joining an experienced knowledgeable and driven team!
The Role:
Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Main Responsibilities:
- Using our company standard to anticipate and deliver on guests needs
- Confident and professional engagement with guests at all times
- Ensuring every process involved in checkin and checkout are completed
- Processing all payments types including room charges cash and debit/credit
- Communicate between departments appropriately on specific guest requests
- Providing helpful information and recommendations to our guests
- Leading and coaching a small team of associates
- Assisting the Front of House Manager with training coaching productivity and any relevant tasks
Some of our benefits:
- Discounted room rates for you as well as your friends & family worldwide.
- Discount on food & beverage at Marriott hotels worldwide.
- Marriott benefit hub providing discount for many big names.
- Personalised training and development opportunities.
- Free car parking
- Wellness programmes
- Free meals on duty
- Free use of the Leisure Club
- Opportunity to earn more through company incentives
- Retention and long service rewards.
- Many more!
The Person:
- The opportunities for development are endless but were looking for people who are:
- Passionate and Driven
- Eager to Learn
- Professional
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
