Service General Manager

• Competitive Compensation
• Career Advancement
• Training and Development
• Comprehensive Benefits Package:
• Employee Discounts
• Positive Work Environment:
• LocallyOwned
• CuttingEdge Tools and Equipment:
• WorkLife Balance

• Customer Service
  Put the customer first. Go above and beyond to WOW the customer
  Maintain YES COMPANY atmosphere. Find ways to say yes to customers and ensure they leave satisfied
  Follow company procedures for welcoming customers & checking them in for service gathering information
  explaining the inspection process and collecting signed work orders before any work is done
  Follow company procedures for educating customers on inspection results for their vehicles communicating
  the benefits and value of any needed work answering any questions and performing any needed repairs
  Follow company procedures for checking out customers reviewing any work done seeking feedback
  scheduling followups etc.
  Proactively communicate with customers throughout their visits to the center. Keep them informed manage
  issues as they arise
  Verify that inspections are being performed consistently and accurately on all vehicles. Spotcheck &
  maintain training on inspection procedures as needed
  Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily
  Manage daily customer callback process to ensure calls are being made & appointments are being set
  Scheduling
  Create weekly schedules to keep center staffed appropriately for projected sales volume
  Adjust schedule as needed to cover absences meet demand or improve center profitability
  Proactively note and plan for holidays local events and other things that might impact center sales
  Sales
  Meet weekly and monthly sales goals
  Proactively generate appointments to increase sales
  Assist in planning and executing appointments as needed to drive sales and meet center goals
  Phone
  Follow company phone procedures at all times including daily roleplay to maintain skills
  Listen to recorded calls on a regular basis; identify areas for improvement
  PointofSale
  Maintain detailed knowledge of pointofsale system. Be able to build a repair ticket quickly and efficiently
  Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately
  to ensure parts are correct
  Verify full documentation on every ticket inspection sheet estimates work orders final invoice battery
  test form etc.
  Accurately enter pricing and cost of goods into pointofsale system on every ticket
  Hiring
  Keep center fully staffed by hiring technicians and other center staff members as needed
  Screen candidates thoroughly and ensure that all team members meet center standards
  Proactively recruit and maintain a pipeline of potential technicians
  Maintain accurate and complete personnel records at all times
  Back Office / Financials
  Maintain accurate daily records of all customer transactions & daily center business
  Track cores returns warranty claims on a daily basis to ensure accuracy
  Manage gross margins
  Center Upkeep
  Proactively work to maintain clean comfortable and professional store image at all times
  Assist as needed in any regular store maintenance
  Handle cores returns inventory deliveries and other center upkeep tasks as requested
  Perform closing duties as needed (close day in pointofsale system bank deposits cash audits etc.
  Teamwork / Culture
  Be a team player. Help other people meet their goals
  Train & teach new team members as needed
  Contribute to a positive productive team environment
  Maintain a positive productive culture among all center team members
  Encourage teamwork positivity and accountability among all team members
  Qualifications / Skills
  5 years of experience as sales / customer service leader. Ability to think creatively when dealing with
  customers
  Experience working with pointofsale software or complex Windows software
  Excellent people and phone skills
  Proactive selfstarter
  Ability to multitask
  Interest in automotive industry
• Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success
• Knowledge of the automotive industry and trends

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay uptodate with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for highquality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locallyowned Meineke shops experience a sense of community and connection with your customers and fellow team members.

As a leader in the automotive aftermarket Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coasttocoast we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hardearned skills to work in a locallyowned shop. Whether youre looking for a position as a Shop Manager Technician or Service Advisor Meineke provides opportunities for realworld experience in your local area.