Accelerate your career with the most awarded Air Cargo Airline in Canada!
Cargojet is Canadas leading provider of timesensitive overnight air cargo services and carries overpounds of cargo each business night. Cargojet operates its network across North America each business night utilizing a fleet of allcargo aircraft Cargojet has been awarded one of Canadas 50 Best Managed Companies as well as being awarded the Shippers Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated hardworking and have a strong sense of leadership and commitment.
Primary Objective of the Position:
Under the general direction of the Director of Information Technology the successful candidate will be accountable for the design implementation and ongoing support of IT infrastructure and associated management tools. The chosen candidate will also monitor and provide multi tier support for all aspects of the infrastructure including end user devices. The chosen candidate will also typically provide Tier 2 technical support to endusers for all computer related issues and may from time to time be required to provide Tier 1 support via phone remote access or travel onsite.
Essential Position Functions:
- Design configure monitor and maintain IT infrastructure components: TCP/IP VPN MPLS / SDWAN networks Windows Servers etc.
- Design configure monitor and maintain Cloud Services (AWS Azure)
- Server / application security patching hardening upgrades OS migrations data migration.
- Ensure corporate data integrity and availability in onprem systems and cloud (backup and restores).
- Troubleshoot network and infrastructure issues.
- Collaborate with peers to execute daily operations as well as infrastructure and cyber security projects.
- Identify and make recommendations for improvements to processes.
- Anticipate problems and resolve them before they impact users when possible
- Compile documentation for new and existing implementations.
- Maintain inventory of network/server hardware and software components.
- Identify and replace faulty systems and hardware. Implement new hardware solutions.
- Provide Tier 2 support where required for end user computing issues; Tier 1 support may be required.
- Analyze trends in issues and tickets for all infrastructure and devise plans for permanent resolution.
- Implement / Manage infrastructure management tools and ensure their correct operation.
- Responsible for providing awareness and visibility to management team on all related aspects of technology at Cargojet.
- Conduct research and provide recommendations for new products future upgrades and security patch requirements for software on the endpoint computing software list.
- Liaise with vendors and providers as it relates to backend infrastructure platform inquiring and developing an understanding of support model licensing contractual requirements and ongoing changes.
- Other duties as assigned.
Minimum Qualifications:
- A degree from an accredited institution or equivalent training and experience
- Formal network related certification (Cisco RSA VMware Microsoft Citrix AWS Azure).
- Strong understanding of networking security and virtualization
- At least five years of experience in the following areas:
- Configuring and administering Microsoft Windows Server Linux
- Configuring and administering Cloud Services (AWS Azure)
- Configuring and administering VMware & hyperconverged infrastructure (Nutanix).
- Implementing and/or configuring and supporting corporate networks (firewalls switches routers)
- Working with cyber security tools (Splunk SIEM Darktrace NetFlow Network Monitor etc.
- Working with Enterprise Backup solutions (Rubrik Veeam)
- Providing PC/MAC desktop/laptop support and administration
- Excellent attentiontodetail and ability to stay organized
- Excellent time management skills
- Ability to effectively communicate in both verbal and written form to technical & nontechnical individuals.
- Ability to work independently with tight deadlines to meet established objectives.
Important to Know:
- Cargojet is an equalopportunity employer. We thank you for your interest. Only those candidates selected for an interview will be contacted.
- We are committed to providing accommodations for persons with disabilities. If you require accommodation we will work with you to meet your needs.
- At Cargojet we make safety the highest priority. Because of this priority and as we operate in a safetysensitive environment we require all employees to abstain from consuming Cannabis in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.
Required Experience:
Unclear Seniority