Position Overview:

Maintain all exterior and interior public areas of the hotel in orderly and clean condition free of rubbish and debris to meet the hotels standards of quality. Assist with guest service requests as needed.

Essential Functions:

• Maintain all exterior and interior public areas of the hotel; meeting areas front desk area restrooms lobby all entrances hallways stairways elevator and vending areas.

• Respond to guest requests in a prompt and efficient manner for cleaning or other service as needed.

Workplace Attitude Behavior:

Uphold and abide by the policies in the Associate Handbook for your position. Follow these policies rules and regulations for the safe and effective overall operation. Must have commitment to company values.

Be a good role model and actively seek opportunities to help maintain a positive respectful and harassment free work environment. Report all harassing behavior to a supervisor immediately.

Display a professional attitude demeanor conduct and cooperation effort toward guests peers and management. Be an excellent team player with all departments of the hotel.

Regular attendance in conformance with the schedule is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules to reflect the business needs of the hotel operation. Please see your department or scheduling manager.

Work schedule prescribed by the Executive Housekeeper. Work overtime when requested and approved.

You and your team must accept a role as an ambassador of the property for our guests. You make a major impression upon our guests regarding their stay at our property. Model the right behavior by doing the right thing for our guests.

Professionally represent the hotel and property when interacting with guests from the community and industry organizations.

Proper uniform is required and maintaining a neat clean and wellgroomed appearance per policy. Must comply with department appearance guidelines.

Attendance at all scheduled training sessions and meetings is required.

Channel guest comments or unsatisfactory reports to the Housekeeping Supervisor on duty.

Communicate shift/daily operations information business needs repair and equipment needs to Management Team

Notify your supervisor within 24 hours in the event you may have been injured on the job. Fill out all injury forms required.

Job Responsibilities:

Sweep scrub polish vacuum buff wax spot clean and/or strip all floor surfaces stairs baseboards walls elevators and entrances.

Clean restrooms; scrub toilets sinks walls and floors.

Dust and wipe clean furniture pictures ledges window sills vents lights and other fixtures.

Clean ashtrays urns and telephone areas.

Empty trashcans and pick up trash and debris.

Replenish supplies at the front desk; toilet tissue towels soaps other guest supplies etc.

Responsible for snow removal of sidewalks and hotel entryways. Assist maintenance with exterior grounds.

Assist housekeeping in room mattress rotation.

Comply with hotel insurance company and OSHA standards.

Maintain in neat and clean condition work areas storage closets and all equipment such as vacuums and carts.

Report all maintenance items as needed.

Respond in a prompt and efficient manner to guest requests for items such as extra cleaning linen or amenities.

Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Bring these items to his/her attention to allow prompt corrective action when appropriate.

Report all suspicious persons actions or hazardous conditions.

All other duties as assigned.

Qualification Standards:

The individual must possess the job knowledge skills and abilities as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation using a combination of knowledge skills and abilities.

Education: Eighth grade education or equivalent.

Experience: Cleaning experience preferred.

Other established work record preferred.

Specific job knowledge skills and abilities:

• Communicate effectively with other employees and guests.
• Follow instructions and perform job functions in a timely manner.
• Basic ability of speaking writing and understanding English to comprehend chemical labels for safety concerns.
• Learn to and apply hazardous chemical bloodborne pathogen training.
• Possess interpersonal skills including a friendly outgoing personality.
• Good communication skills.
• Exercise good judgment is reliable and honest.
• Knowledge of stain removal cleaning procedures chemical agents.

Physical Requirements:

• Most work performed indoors. Temperature is moderately warm.
• Push or pull equipment weighing up to 50 lbs.
• Lift bend crouch/stoop climb walk stand reach twist push and pull heavy equipment for extended periods of time. Lift furniture equipment and supplies weighing up to 50 lbs.
• Extend arms above head or below waist.
• Climb ladder use lift up to 40 feet in height for extended periods of time

Appearance Guidelines:

Hotel Department uniform is required. See Maintenance Department dress and appearance guidelines. Also one must maintain a neat clean and wellgroomed appearance.