Senior Director Real World Data Customer Success
Senior Director Real World Data Customer Success
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$ 155000 - 202000
1 Vacancy
Job Description
How you will help
HealthVerity is seeking a Senior Director Real World Data to manage and grow a team of exceptional healthcare data experts. Your team will rely on you for your strategic vision subject matter expertise deep understanding of our client needs and your seasoned approach to helping clients get the best use of realworld data (RWD) in order to generate realworld evidence (RWE) upon data licensure and delivery.
What you will do
- Collaborate with internal stakeholders to define and execute strategic growth initiatives drive revenue generation increase data stickiness (adoption retention) and improve operational efficiency
- Increase the value and differentiation you and your team bring by ensuring team members are committed to achieving client delight and success
- Support your team in the identification of pain points to resolve and data licensing opportunities to deepen and expand our client engagements in the postsale setting
- Raise the bar by demonstrating a deep understanding of HealthVerity data assets (open/closed medical and pharmacy claims EMR CDM lab and consumer) and how they are used to produce standard and advanced analytics deliverables
- Understand and empathize with clients use cases across life sciences segments such as RWE HEOR epidemiology safety R&D commercial market access medical affairs
- Possess a strong point of view on the postsale services function both operationally and strategically
- Demonstrate executive presence and exceptional communication skills (virtually face to face and in writing)
- Recruit manage and retain a high performing team of RWD subject matter experts
How success is defined
- Develop a highperforming team by mentoring and retaining top talent fostering collaboration and driving professional growth
- Enhance client engagement and satisfaction by identifying opportunities to maximize the value of realworld data (RWD) in postsale client support
- Drive strategic impact by implementing datadriven initiatives that improve adoption retention and revenue growth
- Establish crossfunctional partnerships with Product Sales and Operations to streamline data delivery and analytics solutions
- Serve as an RWD evangelist and thought leader shaping industry conversations on evidence generation and reinforcing HealthVeritys market position
Desired skills and experience
- Graduate degree in epidemiology public health biostatistics informatics or similar
- At least 8 years experience in a consultative role delivering pre and/or postsale client support of realworld data studies in the life sciences government healthcare organization or payer industry
- At least 7 years experience in an individual contributor role designing and executing research projects in RWD HEOR and/or evidence generation
- At least 5 years experience in a leadership role with a minimum of 5 direct reports with scientific or analytic backgrounds
- Exceptional attention to detail and problemsolving skills
Base salary for the role is commensurate with experience and can range between $annual bonus opportunity.
Hiring Locations
Our main office is located in Center City Philadelphia where we operate on a hybrid model with inoffice work required three days a week for local employees. We believe collaboration is most effective when teams come together which is why we prioritize hiring in the Philadelphia area.
For certain roles we also hire from hub locationsregions where we have an established presence with multiple team members working remotely. While these employees primarily work from home we bring them together in person at lease once a year for teambuilding collaboration and strategic planning.
Due to tax and labor regulations we can only hire from specific states. Remote work is supported in the following key hub locations and approved states:
Hub Locations:
- Philadelphia Pennsylvania
- Boston Massachusetts
- New York City New York
- Baltimore Maryland
- Washington D.C.
- Charlotte North Carolina
- RaleighDurham North Carolina
- Atlanta Georgia
- Chicago Illinois
Approved States for Remote Work:
CT DE FL GA IL IN MA MD MI NC NJ NY OH PA TN and VA.
About HealthVerity
HealthVerity synchronizes transformational technologies with the nations largest healthcare and consumer data ecosystem to power previously unattainable outcomes and fundamentally advance the science. We offer a comprehensive yet flexible approach based on the foundational elements of Identity Privacy Governance and Exchange (IPGE) that synchronizes unparalleled Identity management with builtin Privacy compliance and Governance providing the ability to discover and Exchange a near limitless combination of data at a record pace. Together with our partners in life sciences government and insurance we are Synchronizing the Science. To learn more about HealthVerity visit healthverity.
Why youll love working here
We are making a difference Our technology is at the forefront of some of the biggest healthcare challenges in the world.
We are one team Our people define our culture and always will. We take time out to celebrate each other and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer.
We are learners Every team member is continually learning no matter if weve been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients partners and each other.
Benefits & Perks
Our benefits package is thoughtfully designed to support and enrich the experience of our fulltime employees with eligibility limited to those in permanent positions.
- Compensation: competitive base salary & annual bonus opportunity (for noncommissioned roles)
- Benefits: We offer a 401(k) plan and stock options. Health dental and vision coverage start on day 1 while 401(k) eligibility and stock options follow soon after.
- Flexible location: Remote workdays and 3 days a week of inoffice collaboration for team members in the Philadelphia area. Check location requirements with the recruiting team.
- Generous PTO: Take time off as needed targeted at 4 weeks per year including vacation personal and sick time plus paid parental leave.
- Parental Leave: 12 weeks paid leave for childbearing surrogacy and adoption; 6 weeks for nonchildbearing parents.
- Comprehensive and individualized onboarding: mentorship program departmental talks and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job
- Professional development: biweekly 1:1s handson leadership that is goaland growthoriented for each team member and an annual budget to support professional development pursuits
We believe incorporating different ideas perspectives and backgrounds make us stronger and encourages an environment where ageism racism sexism ableism homophobia transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or on the basis of disability. At HealthVerity were working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table.
If you require a reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to
Remote opportunities are not available in all areas and require team members to work from a fixed location due to tax and labor law implications specific questions about remote positions can be discussed during the interview process with your recruiter.
Required Experience:
Exec
Employment Type
Full Time
