Client Service Associate
Client Service Associate
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Job Description
Location: Brisbane Australia
In this officebased position youll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.Find out more at computershare/flex.
We give you a world of potential
We are currently recruiting for a Client Service Associate to join our Issuer Services team.Issuer Services is the division within Computershare responsible for providing administrative services to Issuer Services clients and their individual security holders.
A role you will love
The role holder will be responsible for providing administrative support to internal and external clients helping to ensure our clients are receiving customer service at the highest standard by delivering quality output excellent relationships and proactive service whilst contributing to an efficient engaged and high performing team.
Some of your key responsibilities will include:
- Meeting the service requirements of clients relationship managers (RM) and management efficiently while maintaining positive relationships with all stakeholders. The CSA uses effective communication and client knowledge to engage stakeholders serves as the primary contact in the RMs absence ensures commitments are met and builds confidence with clients and RMs.
- Minimizing risk by upholding procedures and checklists reviewing current processes participating in User Acceptance Testing (UAT) and implementing changes through a consensus approach. Key responsibilities include prioritizing and executing work to minimize risk highlighting potential concerns investigating and reporting errors ensuring compliance updating systems assisting in training and managing time effectively.
- Fostering a positive work environment by supporting team members participating in meetings and activities volunteering for tasks and projects staying updated on products and services undertaking departmental projects engaging in selfdevelopment and training assisting other business units taking on product champion roles and contributing to national projects and phone conferences.
We value worklife balance and strive to maintain it throughout the year. However during peak seasons there may be opportunities for additional overtime to support our team and meet our goals.
What will you bring to the role
We are looking for someone with a real passion for details that would also enjoy building relationships with the client as well as the team.
Other key skills required for the role include:
- High level of attention to detail
- Ability to work both independently and within a team
- Ability to follow procedures and recommend changes when improvements are identified
- Strong PC skills with a high level of familiarity with MS Office products
- Possess and display a positive enthusiastic attitude & strong work ethic
- Be selfmotivated and proactive
- Strong written and verbal communication skills
- Possess the ability to work well under pressure maintaining professionalism and focus on quality
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeingrewards that can be tailored to support you and your family.
Invest in our businessby setting aside salary to purchase shares in our company and youll receive a company contribution as well.
Extra rewardsranging fromrecognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and closeknit community with experienced colleagues ready to help you grow.Our careers hub will help you find out more about our rewards and life at Computershare visitcomputershare/careershub.#LIKT1 #LIOnsite
Required Experience:
IC
Employment Type
Full-Time
