Guest Services Call Center
Guest Services Call Center
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Responsive recruiter
Benefits:
- 401(k)
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
CANDIDATE PROFILE
Do you love helping guests and are you passionate about selfcare
A Guest Service Representative takes calls from our guests answering questions about our treatment menu and addressing any concerns they may have. We always suggest more than one service to help them to experience a full headtotoe day full of luxurious treatments. The duties include handling inbound and outbound calls to and from guests listening to the guests and offering service options to meet their needs or wants.
CORE WORK DUTIES AND RESPONSIBILITIES
Answer guest calls and provide accurate satisfactory answers to their queries and concerns
Answer guest calls and provide accurate satisfactory answers to their queries and concerns
Book multiple appointments using guest history knowledge
Deescalate situations involving dissatisfied guests.
Call guests to inform them about the Woodhouse new services and products.
Every guest is called in 90days to encourage another booking
Review guests notes to make sure all conversations are documented
Suggest multiple appointments to every guests.
Collaborate with other Guest Service Representatives to improve customer service.
Help train new Hospitality team members.
Skills and Qualifications
Strong Communication both written and verbal is a must
Great active listening skills with a patient and empathic attitude
Exceptional interpersonal and rapport building skills.
Adaptability and flexibility
Computer literacy
Indepth knowledge of our companys products and services
Core Values
- Lead with a Servant Heart
- Be the Best You
- Stay Curious
- Its all in the Details
- Show Up
Benefits
- Flexible Schedule
- Competitive Compensation
- Bonus Incentives
- Medical/Dental/Vision
- 401K
- Paid Time Off Full & Parttime
- Generous Service & Product Discounts
- Paid Training
- Annual Reviews with Growth Opportunity
Erin Sanders
Director of Human Resources
Director of Human Resources
woodhousespas
Compensation: $15.00 $16.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Passion Meets Purpose at Woodhouse
At Woodhouse we provide selfcare that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to selfcare. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total wellbeing.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Employment Type
Full-Time
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